CeteraMarketing, LLC

Compensation

Full Description

POSITION: Customer Service Rep (Remote) - Independent Contractor INDUSTRY: Marketing, Promotional Products & Gifting LOCATION: Houston, TX No Relocation Available – Local Candidates Only DESCRIPTION: Our mission is to keep our brand fresh, innovative and trendy. Teamwork, sharing ideas and learning from one another with a kind spirit is our company culture. We are a fast growing, award winning marketing company (promotional products and corporate gifts) that is currently going through an expansion. We are hiring a FULL TIME, experienced, Customer Service Representatives that is a leader, primed for growth. You should enjoy a fast paced environment with the ability to interact well with clients via the phone | email. CUSTOMER SERVICE REP JOB RESPONSIBILITIES: · Order Processing & Data Entry Management · Inside Sales - Prospecting for New Opportunities · Shipping & Logistics · Client Service Issues · Vendor Product Pick-up (occasionally) · Quotes · Accomplishes department objectives by managing staff; planning and evaluating department activities. · Ensures a safe, secure, work environment. · Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements. · Contributes to team effort by accomplishing related results as needed. REQUIREMENTS · A winning, take charge attitude · Demonstrated leadership and team building abilities (outgoing | strong personalities ONLY!) · Aggressive, high energy, outgoing nature, with a take charge attitude · Ability to partner effectively with others · Self-confidence, flexibility, and a sense of humor · Must be a self-starter with good time management skills · Ability to build strong customer relationships · Excellent oral and written communication skills · Results driven attitude · Strong organizational skills · Professionalism · Integrity · 2+ years customer service experience · Associates Degree or a combination of some college and experience is a plus · Employment longevity - No more than 3 jobs in 5 years (or reasonable explanation if there are more) · Ability to pass financial, criminal and motor vehicle background checks · Must be proficient in MS Word, MS Excel and a basic knowledge of MS PowerPoint QUALIFICATION & SKILLS: · High school diploma, GED, or equivalent · Bachelor’s degree in business administration or management a plus (but not required) · 3-5 years’ experience in Customer Service or Retail Environment · Proficiency with office software, Project Management (Monday.com), Microsoft & Google · Results driven · Developing standards · Foster teamwork · Handles pressure SEND RESUMES: APPLY TODAY TO SECURE A ONE-ON-ONE INTERVIEW!. INTERESTED APPLICANTS SHOULD SUBMIT A COVER LETTER AND RESUME TO: hr@ceteramktg.com . Our hiring team will only be contacting those whose resumes meet the standards and qualities we are currently seeking in an applicant! Please place the following in the subject to acknowledge that you have read the posting: CS-2025. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Job Type: Full-time Pay: $15.00 - $18.00 per hour Benefits: • Health insurance • Paid time off Work Location: Remote