Centro

Compensation

Full Description

Does your current company inspire you to build, grow, and innovate? Is your passion for making lasting and meaningful change being realized? The tremendous growth in our business and increasing demand for our services means we are expanding our team in exciting ways. We have the heart of a startup and the backing of an industry leader. This means a unique career opportunity for low-ego professionals looking for a people-first, culture rich work family with which to change the world. Job Summary The Business Operations Analyst plays a critical role as the central hub for coordination, process optimization, and operational support across the Workforce Solutions vertical. This role supports seamless collaboration across divisions, ensures the execution of key initiatives, and provides flexible support for new and emerging areas of the business. By combining strong analytical skills with operational insight, the Business Operations Analyst drives efficiency, supports growth, and contributes to long-term program success. Key Responsibilities Cross-Divisional Coordination & Operational Analysis Serve as a central liaison between sales, onboarding, operations, account management, and analytics teams to ensure alignment across Workforce Solutions initiatives. Manage and prioritize ad hoc requests from leadership and internal stakeholders, balancing strategic priorities with day-to-day execution. Provide operational business support through process documentation, workflow analysis, and issue tracking. Identify bottlenecks and proactively recommend solutions by engaging the appropriate teams. Program & Client Support Track and manage open items, ensuring timely follow-up and closure. Act as the first point of contact for program inquiries, escalations, and issue resolution. Support client-facing teams by coordinating updates and ensuring smooth client transitions. Reporting & Data Management Develop, validate, and deliver reporting for leadership and client stewardship meetings. Ensure reporting accuracy and timeliness across divisions. Maintain organized and auditable records of plan renewals, carrier negotiations, and operational milestones. PEO Master Plans Renewal Support Update and maintain Master Plan Workbooks with all renewal and post-renewal data. Track new plan additions and effective dates. Provide operational and analytical support for renewal activities. Mergers & Acquisitions (M&A) Support Track and reconcile acquired entity plans, ensuring complete documentation. Conduct disruption analysis and coding reviews to minimize client impact. Partner with internal divisions to streamline transitions during migration. Agency Migration Support Review ancillary data and support analysts with escalations or data inquiries. Provide overflow support for AOR submissions and related activities. Identify opportunities to streamline agency migrations and improve efficiency. The typical base pay range for this role nationwide is $70,000 to $80,000 per year. Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts. To learn more, visit: www.onedigital.com/careers Thank you for your interest in joining the team! Centro Benefits Research is an employee benefits service organization which provides research, analysis, and process facilitation for employee benefits consultants and insurance carriers. Our mission is to bring modern technology to a legacy insurance process and help all stakeholders work more efficiently for the benefits of millions of working Americans depending on building their financial security through benefits offered at work. Working at Centro: To be the best at what we do, we must practice what we preach. We strive to attract and develop the best and brightest people who bring relentless enthusiasm and fresh thinking every day. We are committed to creating an environment where our people bring their whole selves to work, where diverse perspectives are encouraged, and where every person feels respected. When we take care of our people, we are taking care of our customers and the communities we serve.