Central Washington University

Compensation

Full Description

Job Summary Central Washington University is recruiting a IT Business Analyst - Journey to join our Enterprise Application Support team in Ellensburg, Washington. This role is an important member of our team as they enhance the vision for the University. The role is a remote position, which means you get to see the lives you are impacting. We're offering a salary, depending on experience, from $84,120 - $113,148 annually plus the awesome CWU benefits. Who we are: We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams. Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You'll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing, health services, police and public safety for the campus population of ~8,300 students. Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year. In addition, for seven out of eight years, CWU was a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. RentCafe has also named CWU #13 of the Top 20 Best College Towns in the U.S. in 2025. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus. Tour our campus in Ellensburg here. www.youtube.com/watch?v=HjdhOegDa9A What we offer: Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more: Benefits, Perks, and Leave and Total Rewards Calculator. The Role: Independently, the IT Business Analyst for Campus Solutions - Student Financials analyzes, designs, implements, maintains, and enhances the complex campus solutions information system at Central Washington University through business analysis and technical compliance to support end-user needs. The IT Business Analyst uses extensive experience with the PeopleSoft Campus Solutions (Student Financials) modules to support, improve, and optimize the student information system. Dedicated to providing expert configuration, a deep functional and technical understanding of all components, and strong analytical skills to enhance and support the student system across all areas, including custom modules. This includes a thorough understanding of business processes, identifying the best solutions, and translating business needs into technical requirements. This position independently manages and prioritizes issues, ensures efficient processes and workflows, and maintains data integrity through advanced expertise. The IT Business Analyst develops technical specifications and documentation to ensure compliance with laws, regulations, policies, and procedures governing the Campus Solutions system. All employees are expected to support CWU's commitment to diversity and foster inclusion within the university environment. Job Duties - Business Analysis - Plan, design and implement Campus Solutions Information System solutions to meet business requirements. Collaborate with groups and individuals related to student financials set up by gathering requirements for yearly and quarterly implementation into the Peoplesoft system. Analyze customer needs and requests by working with the subject matter expert and recommend potential desired outcomes by applying advanced knowledge of enterprise system concepts and practices as the subject matter expert of CS. Translate business requirements into technical requirements by working with the business stakeholders and subject matter experts to refine and clarify the need to gain an understanding of the gap and/or issue to define a solution. Research, design and implement solutions that enhance the Campus Solutions Information System by creating value and/or efficiencies for Campus Solutions and the end users. Document requirements, findings, decisions, and next steps (if applicable). Provide support, training, and assistance to users by analyzing and researching the issue and determining best course of action. • Define and refine configuration guidelines, best practices, and prohibitions for Student Financials setup and Campus Solutions Information System. Review large volume or recurring setup Analyze configuration options for readability, reproducibility, and consistency. Designate the best configuration option for each setup cluster. Identify any options that should NEVER be used and clearly document why. Establish internal audit protocol for each setup cluster • Troubleshoot system issues. Search system documentation and support forums. Analyze computer language code, scripting language code, and structured query language statements. Attempt to replicate issues in non-production environments. Generate and review trace files. Diagnose reported system incidents. Resolve the incident, or determine next steps. Facilitate proper system use by maintaining system documentation for end user reference end user business process guides. Create/update end user business process guides. Create/update end user training materials. • Systems and system integration maintenance. Review software changes in integrated systems. Update and validate system configuration. Create/apply patches to resolve issues that impact areas of support. Communicate the downstream impact of system and configuration changes. • Create communication data sources and templates. Review verbiage and formatting, and provide recommendations. Separate the communication into static and dynamic elements. Map the dynamic elements to system data. Create data source queries to retrieve the data. Create communication templates that merge the static and dynamic elements. When possible, create population selection queries to identify valid recipients. • Provide queries and reports to ensure system integrity, enable university services, and facilitate informed decisions. By request, or self-directed, map information needs to system data. Ensure recipients have clearance for the requested data. Write SQL statements/queries to pull the requested data. Create data transformation templates that optimize the data for end user consumption (graphs, charts, data aggregations, file type conversion, etc.). • Evaluate and map software solutions to business objectives. Identify the benefits, costs, and issues that would result from the addition, modification, or retirement of university software systems, software features, or changes to business processes. Determine options for issue mitigation. Provide findings and recommendations to departments and committees. • Establish development and testing plans. Create/update process flowcharts. Establish how objectives/metrics will be measured. Coordinate the creation of test case scenarios and starting data inputs. Review testing outcomes and lead group resolution of issues. • Design software and business process enhancements and integrations. By request, or self-directed, investigate how business objectives could be easier to achieve by enhancing software systems, modifying how systems are integrated, or changing how end users utilize information systems. Consult with information services, departments, and committees to determine whether proposed changes are viable and which requirements require further investigation before development could begin. Document findings, decisions, and next steps (if any). • Change and Project Management. Organize and implement new systems for areas of support. Establish software testing plans and validation procedures for specified Campus Solutions Information System modules in support of system upgrades/enhancements. Coordinate the creation of test case scenarios and expected outcomes. Review and verify testing outcomes to ensure changes and/or additions have not had unforeseen negative consequences to ERP processes. Resolve unexpected outcomes and/or issues. Follow established change management processes to migrate the change to production environments. • System Security. Receive requests for Campus Solutions system access, do analysis, obtain required approvals and request via the ticketing system as a service request. Develop and design security based on access requests and/or new functionality. Ongoing review of system security role assignments. Review, analyze and respond to system security audits and issues. • System Integrations. Review software requests/changes and interact with third party vendor to determine extent of integration. Identify and map data components between systems to allow for the exchange of data. Configure or update system configuration working with appropriate integration specialist. Document integration details and maintenance. Minimum Qualifications • Bachelor's degree in computer science, information technology administration, or a related field. • 5+ years experience in application business analysis. • Previous experience working with PeopleSoft modules. • Proven experience in a customer service environment. • Demonstrated ability and/or experience working collaboratively with students and/or colleagues to foster a supportive and effective learning and work environment. • OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position. Preferred Qualifications • Proven experience in a customer service Environment. • Ability to incorporate a variety of perspectives and relevant societal issues into everyday conversations. • 1+ years of structure query language (SQL) experience. • Proven experience in application solution design and implementation. • Experience with a purchased student information system such as PeopleSoft. • Demonstrated participation in programs designed to promote institutional success. • Demonstrated experience in application of rules, policies, laws, and logic to student financials determinations. Competencies • Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines, and work schedules. • Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action. • Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support. • Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives. • Commitment to Belonging: Values the uniqueness of every individual and fosters an environment where everyone feels respected and empowered to thrive. Don't meet every single requirement? At CWU, we're committed to creating a welcoming and genuine workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification, we still encourage you to apply. This could be the opportunity you're looking for! Pay, Benefits, & Work Schedule Salary: This position is based on the range 05IT of the Washington State Classification Listing, which has a minimum annual salary of $84,120 and maximum annual salary of $113,148. In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position. Schedule/Appointment: Monday - Friday, 8:00am-5:00pm (1 hour lunch) Working Conditions: Work is performed remotely in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer workstation for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel may be required. Benefits: CWU offers a comprehensive benefits package including medical and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit Benefits, Perks, and Leave and Total Rewards Calculator. An employee of CWU may be eligible for the Public Service Loan Forgiveness Program if the employee has student loans. To learn more, visit: https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program. How To Apply To apply for this position, you must complete the on-line application and attach: • A detailed cover letter clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting; • Resume including work history, education, training; and • Contact information for three professional references. Screening Begins: January 13, 2026 • *Priority will be given to applications received by the screening date. Incomplete applications may not be considered. Contact Information Name: Lidia Anderson Title: Manager Campus Solutions Information Systems Email: Lidia.Anderson@cwu.edu Phone:(509) 963-2511 Website: https://www.cwu.edu/about/offices/information-services/enterprise-application-services/index.php Please contact Human Resources at hr@cwu.edu or 509-963-1202 if you require technical assistance with the on-line application process. Conditions of Employment Background Check/Reference Check Process: Prior to employment, final candidate(s) will be required to sign a Sexual Misconduct disclosure in pursuant to RCW 28B.112.080 and submit to a background check. All information obtained through background investigations will be strictly confidential and revealed only to those required to have access. Notice to Prospective Employees: Affirmative Action/Equal Opportunity Statement Central Washington University is an EEO/AA/Title IX Institution. Central Washington University's policies and practices affirm and actively promote the rights of all individuals to equal opportunity in education and employment. Discrimination on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity and gender expression, age, marital status, disability, or status as a protected veteran is prohibited. The university provides an internal procedure for reporting discrimination and affords protection against retaliation for participating in the complaint process. Central Washington University complies with all applicable federal, state, and local laws, regulations, and executive orders including when soliciting bids and in the fulfillment of all contracts with governmental agencies. Direct related inquiries to Civil Rights Compliance, 202 Barge Hall, Ellensburg, WA 98926-7501; Telephone 509-963-2050; or email crc@cwu.edu. Reasonable Accommodations Central Washington University provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact Human Resources at HR@cwu.edu or call 509-963-1202. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability. Annual Security and Fire Safety Report (Clery Act) For the Central Washington University Annual Security and Fire Safety Report (i.e. Clery Report) which includes statistics about reported crimes and information about campus security policies, available online here or call CWU Police and Parking Services at 509-963-2959 for a paper copy.