CenterWell Senior Primary Care

Compensation

Full Description

Job Description: • Own the strategy, roadmap, and delivery of external specialist referral management solutions, including specialist network optimization, authorization processes, and workflow enablement. • Partner closely with vendors to ensure interoperability and a seamless end-user experience. • Lead structured Voice of Customer (VoC) activities, synthesizing input from patients, providers, referral coordinators, payers, and specialty partners to prioritize features that drive value. • Translate customer insights and business needs into requirements, ensuring measurable improvements in efficiency, patient experience, and clinical outcomes. • Operate in a highly matrixed environment, aligning product initiatives across business, IT, clinical operations, payers, and external vendors. • Define and track KPIs related to referral throughput, network utilization, and prior authorization efficiency; use data to drive continuous improvement. • Partner with change management and training teams to drive adoption and optimize workflows across hundreds of care sites. Requirements: • Bachelor’s degree • Certified Scrum Product Owner, SAFe PO/PM. • Experience working in physician practice setting. • A minimum of five years of product management or healthcare technology experience, with significant responsibility for clinical or operational solutions. • Strong knowledge of primary care, specialist networks, and prior authorization processes. • Experience working with leading EMR vendor. • Experience with interoperability standards (HL7, FHIR, APIs). • Demonstrated success leading products in complex, matrixed organizations with multiple stakeholder groups. • Expertise in Voice of Customer methodologies and translating insights into tangible value. • Proven track record of delivering measurable improvements in healthcare operations, access, or patient experience. • Exceptional communication and collaboration skills; comfortable interfacing with executives, clinicians, payers, and technical teams. Benefits: • medical, dental and vision benefits • 401(k) retirement savings plan • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave) • short-term and long-term disability • life insurance