CenterWell Senior Primary Care

Compensation

Full Description

Job Description: • Act as CenterWell Home Health representative in supporting patients who have been discharged from service or for those who may need post-acute services • Able to navigate healthcare options; care services post-acute offerings, Medicare coverage, billing issues, as well as accessing healthcare resources • Utilize a variety of tools and methods to quickly provide patient options and education including but not limited to sites of service, specialty offerings, post-acute care, and other related questions • Appropriately handle a variety of customer issues including location lookup, directions, and complaints • Makes clinical level of care determination based on discussion, medical records, and any other pertinent clinical data • Matches these needs to a service site location or, if not available, look up and provide alternative services • Act as customer advocate throughout the referral process to ensure timely response and to maximize referral to admission conversion rate • Follow-up and track referral and admission outcomes • Maintains awareness and orientation to department performance objectives, meets standards, and assures patient satisfaction goals are met • Assists in the admissions process by acting as an ambassador for patients who meet the admissions requirements • Focus on placing the right patient to the right care setting at the right time • Adheres to and participates in Company’s mandatory training which includes but is not limited to HIPAA privacy program/practices, Business Ethics and Compliance programs/practices, and Company policies and procedures • Reviews and adheres to all Company policies and procedures • Provide education regarding Home Health, Hospice, and Palliative Care Services • Assist with clinical eligibility review for alternate services • Participates in special projects and performs other duties as assigned Requirements: • Associates Degree required • BSN preferred • RN license in a compact state is required • At least 3 years post-acute experience • Home Care or hospice experience preferred • Extensive nursing experience in post-acute care • Current CPR certification • Good working knowledge of home health, hospice, and palliative care services • Good time management skills • Ability to learn and master information related to locations and services of clients • Excellent analytical and problem-solving skills • Excellent verbal and interpersonal skills • Must read, write and speak fluent English. Benefits: • Health benefits effective day 1 • Paid time off, holidays, and jury duty pay • Recognition pay • 401(k) retirement savings plan with employer match • Tuition assistance • Scholarships for eligible dependents • Caregiver leave • Employee charity matching program • Network Resource Groups (NRGs) • Career development opportunities