CenterWell

Compensation

Full Description

Become a part of our caring community and help us put health first As the Regional Director of Office Operations (RDOO), you will report directly to the Business Support Manager. You will provide strategic oversight and operational leadership for non-clinical office functions across assigned markets. Partner with branch and market leadership to ensure standardized processes, workflow integrity, billing readiness, and revenue cycle performance. The RDOO uses deep expertise in Homecare Homebase (HCHB) and branch-level operational practices to drive performance improvement, mitigate risk, and promote consistent execution of enterprise standards. Essential Responsibilities Partner with Branch Directors, Clinical Managers, and Market Leadership to assess and improve non-clinical workflow performance. Monitor and analyze key operational metrics (e.g., aging workflow, unbilled claims, documentation gaps, scheduling practices) and implement corrective action plans. Ensure adherence to standardized enterprise processes and branch-level operational requirements. Be a subject matter expert in Homecare Homebase (HCHB), providing guidance on system workflows, reporting, and billing readiness standards. Identify operational risks and partner with leadership to implement sustainable process improvements. Support implementation and adoption of enterprise initiatives impacting office workflows, systems, and regulatory compliance. Provide coaching and operational guidance to strengthen leader capability in managing non-clinical performance. Escalate systemic workflow concerns and recommend solutions aligned with enterprise standards. Provide short-term operational workflow support in critical situations, as approved by leadership. Use your skills to make an impact Required Qualifications Minimum of 5 years of progressive home health operational experience. Homecare Homebase (HCHB) system experience required including knowledge of workflow management, reporting, and billing readiness requirements. Deep understanding of branch-level non-clinical operational requirements, processes, and best practices within home health. Demonstrated expertise in revenue cycle fundamentals and billing workflow integrity. Strong analytical skills with the ability to interpret operational data and drive improvement. Ability to travel 25-50%. Preferred Qualifications Bachelor's degree in Business, Healthcare Administration, or related field. Ability to work MST/PST hours. Core Competencies Operational Excellence Advanced HCHB Proficiency Revenue Cycle & Billing Acumen Data-Driven Decision-Making Process Standardization & Continuous Improvement Change Leadership Influencing & Coaching Skills Cross-Functional Collaboration Additional Information: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Home or Hybrid Home/Office employees will be provided with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $71,100 - $97,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 03-06-2026 About us About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.