Center for the study of services

Compensation

Full Description

About Us: The Center for the Study of Services (CSS) is a leader in healthcare survey research, based in Washington, DC. CSS is an established nonprofit organization with over 70 full-time staff. Through our Health Insurance Exchange (HIE) department, we build and deliver web-based decision support tools to help consumers navigate healthcare choices. We provide plan comparison and provider directory tools to marketplaces across the country, including state marketplaces and both the federal employee and postal service health benefits programs. In each of our projects, our work includes acquiring, cleaning, massaging, and assembling data from many different sources into consumer-friendly interfaces. A signature feature of our plan comparison tool is our out-of-pocket cost estimate, which makes comparing costs of health plan options much simpler for consumers. Our team is focused both on delivering high quality service to our existing partners and we also look to innovate to find better ways to inform consumers in their healthcare decisions. Position Overview: The Product & Research Analyst supports our health plan comparison tools, which we provide for consumers in various states and for federal employees and retirees, and other consumer facing information products and services. The Product & Research Analyst takes primary responsibility for executing key project related tasks. This work directly supports services we provide (e.g., our web applications) to partner organizations and information that consumers use to make important decisions. This position requires close coordination between team members and outside stakeholders to keep project timelines on track and to make sure results are accurate and actionable for consumers. Salary Range: $60,000 - $70,000 annually, based on experience and qualifications Schedule: This is a hybrid position that is required to commute to our Washington, DC office 3 times per week. Our current required office days are Tuesdays, Thursdays, and a third day of your choice. Our office is conveniently located by both the Farragut North and Farragut West metro stations. Our core office hours are 9:00 AM to 5:00 PM. Qualifications: • Bachelor's degree that demonstrates analytical ability, subject matter experience, and/or organizational ability. • Two years of relevant work experience (preferred). • Familiarity with Agile methodologies for identifying priorities, developing software, and gathering feedback. • An interest in technology products and markets, especially in healthcare. • Ability to understand and empathize with people from diverse backgrounds. • Understanding of general statistics, algebraic logic, and ability to interpret data. • Fundamental technical skills in Microsoft Excel. • Willingness to engage in all aspects of product and data analysis, testing, data cleaning, and delivery. • Strong writing, interpersonal, and communication skills. • Ability to become proficient in writing SQL queries and procedures. • Experience with project management software (JIRA or similar). • Experience with Tableau, Power BI, or other data visualization software. • Experience analyzing products and markets, especially health-related products. • Product development and user experience skills, such as exposure to user interviews and interaction with designers (preferred). • Experience and interest in simplification of complex results for non-technical audiences. • Understanding of different health insurance products and markets in the US (preferred). • Working knowledge of health insurance plan design, including plan benefits, formulary, and provider networks (preferred). Why Work for CSS? • Benefits: Medical, dental, vision, disability, and life insurance. • Time Off: 11 paid holidays plus your birthday, 120 hours of vacation per year (accrued biweekly), and 40 hours of sick leave per year (accrued biweekly). • Retirement: 10% employer 403b contribution after 2 years of service. • Free Gym: Employees can access a free gym and bike parking less than a block from the office building. • Additional Perks: Employee assistance program, employee discount program, pre-tax metro benefits. Hiring Process: • Round 1 - Applications are received and reviewed; qualified applicants are sent an online test. • Round 2 - Test results are reviewed; qualified candidates are invited to a 1st interview. • Round 3 - Interview results are reviewed; qualified candidates are invited to a final interview. • Round 4 - Final interview results are reviewed; candidates are selected for reference checks. Once reference checks have cleared, candidates selected for a job offer will receive notification of their selection.