Center Eye Care

Compensation

Full Description

Position Summary: The Patient Engagement Coordinator is the front-facing ambassador of the practice, responsible for elevating the patient experience from first contact through checkout and follow-up. This role blends patient care and service excellence, communication management, operational support, and technology-assisted patient communication to ensure every patient feels informed, valued, and connected to their care. This role is ideal for someone who enjoys connecting with people, improving processes, and maintaining a positive, organized, patient-centered flow in a clinical environment. Key Responsibilities: Patient Care Coordination • Serve as the primary point of contact for patient inquiries (phone, email, text, online forms) • Ensure that all patient interactions are handled with care and professionalism • Deliver a warm, efficient, and professional experience during check-in and check-out • Participate in the delivery of patient care in the way of pre-testing including auto-refraction and fundus photography (training provided) • Manage patient reminders, recalls, follow-ups, and satisfaction initiatives (e.g., Google reviews, surveys) • Support patient education efforts regarding services, benefits, and specialty offerings (e.g., myopia management, dry eye services) • Resolve patient concerns quickly and compassionately, escalating complex situations when appropriate Appointment & Schedule Management • Maintain and optimize the provider schedule to reduce gaps and maximize patient flow • Confirm upcoming appointments and execute no-show reduction strategies • Monitor daily practice volumes and proactively support same-day scheduling when appropriate Technology & Patient Engagement High-Touch Digital Communication: • Oversee patient-facing platforms—including Mango Voice, texting systems, and Compulink messaging—to deliver seamless, polished, and timely communication at every touchpoint Digital Intake & Eligibility Support: • Update patient information, assist with digital forms, and verify eligibility or insurance details with accuracy and discretion • Engage in the development and utilization of patient facing technologies that may include patient portals, communication tools, online payment systems, etc. Reputation Stewardship: • Support the curation of our online presence by assisting with review generation, testimonial coordination, and refined messaging across key digital channels Elevated Social Media Touchpoints: • Maintain a light but thoughtful social media presence by posting simple, on-brand content that reflects the practice’s elevated aesthetic and patient-centered values Digital Outreach & Community Presence: • Assist with premium-quality outreach such as updating online listings, distributing polished announcements, and coordinating selective community-facing communications Engagement Insights: • Monitor essential digital metrics—reviews, message engagement, and campaign responses—and surface notable trends to leadership Marketing and Growth • Collaborate with the practice owner on marketing initiatives and community outreach to attract new patients and strengthen engagement with existing patients and community members • Coordinate and participate in community events and health fairs to promote the practice • Monitor and analyze the effectiveness of marketing campaigns and adjust strategies as needed • Build and maintain relationships with local businesses, healthcare providers, and community organizations Benefits & Perks Curated with the same level of care, refinement, and attention to detail that we extend to our patients. Exceptional Time Away • Enjoy two weeks of paid vacation, thoughtfully structured to support true rest, balance, and personal well-being Concierge-Level Eyecare Privileges • Receive exclusive, in-office eyecare and eyewear benefits—mirroring the elevated experience we offer our patients Refined, Modern Work Environment • Work in a beautifully designed, calm, and contemporary clinical setting where aesthetics, comfort, and efficiency are intentionally aligned Supportive, High-Caliber Team Culture • Join a team that values professionalism, warmth, and mutual respect—where your contributions are noticed, appreciated, and encouraged Predictable, Balanced Schedule • Enjoy the stability of a consistent full-time schedule without late nights or chaotic demands, allowing for both professional excellence and personal harmony Job Type: Full-time Pay: $22.00 - $30.00 per hour Expected hours: 32 – 40 per week Benefits: • Employee discount • Paid time off Work Location: In person