Centene Corporation

Compensation

Full Description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: This role receives back office escalation cases received via a queue or email box and/or real-time live chats from our Medicare Customer Service representatives needing support. Collaborate with internal team and external client to research and resolve any disputes or discrepancies in billed amounts and/or payment transactions Prepare timely and accurate billing for external clients Document all collections efforts and transaction records Reconcile member accounts as needed Prepare bad debt write-off as needed Research and process refunds as needed Maintain low volume in assigned error queues within the billing system Performs other duties as assigned Complies with all policies and standards Education/Experience: High school diploma or equivalent and 3+ years of combined billing/collections, accounting or customer service experience or Bachelor’s degree in Business Administration or related field. Preferred Skills: Proficiency in multi-tasking across multiple systems and applications simultaneously Ability to navigate and manage multiple monitors (typically 2–3) efficiently for real-time data entry and customer interaction. Strong computer literacy, including Microsoft Office Suite (Outlook, Teams, Excel, Word) Web-based applications and cloud tools (e.g., SharePoint) Pay Range: $19.04 - $32.35 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act Thanks for your interest in Centene and its subsidiary companies. We’re so glad that you’ve decided to fill out an application and take the next step to find your purpose. Also, we’re here to help support you on your candidate journey. Should you need an accommodation, please email recruiting@centene.com. Centene is committed to helping people live healthier lives. We provide access to high-quality healthcare, innovative programs and a wide range of health solutions that help families and individuals get well, stay well and be well.