Cenetron Diagnostics

Compensation

Full Description

The Infrastructure Security Analyst plays a critical role in ensuring the security, integrity, and availability of Versiti's IT systems and networks. This position balances three core responsibilities: Tier 1 IT Support, IT Systems and Network Administration, and Cybersecurity. Serving as a first point of contact for end-user technology issues, the Analyst triages and resolves Tier 1 incidents and service requests while escalating complex matters to the appropriate infrastructure or security team. In the cybersecurity domain, the Analyst collaborates directly with the Senior Cybersecurity Engineer to identify, analyze, and mitigate infrastructure vulnerabilities — addressing evolving cyber threats and promoting an organization-wide security culture. The ideal candidate possesses technical expertise, strong analytical skills, and excellent communication abilities. This role thrives in a collaborative, team-oriented environment where knowledge sharing and continuous learning are encouraged. The Analyst will work closely with network operations, system administration, and application development teams to support Versiti's business and operational goals while building a resilient IT infrastructure adaptable to evolving threats. This role operates across two defined support tiers. Understanding the scope of each tier ensures efficient ticket management, appropriate escalation, and consistent service delivery. Tier 1 First Response: Direct end-user support; password resets, account unlocks, basic connectivity issues, software installation, hardware swap, printer issues, and standard application support. Triages all incoming incidents; resolves independently or escalates per defined criteria. Password/MFA reset, email access issues, VPN connectivity, new employee setup, software license activation, workstation imaging, peripheral configuration Tier 2 Infrastructure & Security : Advanced infrastructure support, security monitoring, vulnerability management, and complex incident response. Engages when Tier 1 cannot resolve within SLA or when a security component is involved. Server/network troubleshooting, vulnerability remediation, firewall rule review, EDR alert response, AD group policy issues, cloud service disruptions, pen test coordination. DUTIES AND RESPONSIBILITIES • Tier 1 : Serve as the first point of contact for end-user technology requests and incidents; triage, prioritize, and resolve Tier 1 issues via phone, email, ticketing system, and walk-up support. • Tier 1 : Perform password resets, account unlocks, MFA enrollment, and access provisioning/deprovisioning in Active Directory, Azure AD, and O365 per IT policy and least-privilege standards. • Tier 1 : Support hardware lifecycle activities including workstation imaging, peripheral configuration, equipment swap, and new employee device setup. • Tier 1 : Respond to and resolve service requests and incidents within defined SLAs; document all activities in the ticketing system; escalate to Tier 2 per escalation criteria. • Tier 2 : Provide technical support for IT infrastructure including servers, networks, and cloud services; monitor system performance, troubleshoot issues, and perform regular maintenance. • Tier 2 : Document system configurations, changes, and procedures for future reference and compliance audits; collaborate with IT teams to implement and maintain secure network configurations and ensure policy compliance. • Tier 2 : Conduct regular vulnerability assessments and penetration testing to identify security weaknesses within IT systems and networks; collaborate with IT teams to develop and implement mitigation strategies for identified vulnerabilities. • Tier 2 : Analyze vulnerability scan reports and prioritize remediation efforts based on risk assessment; monitor security alerts and incidents; respond to security breaches or threats in coordination with the Senior Cybersecurity Engineer. • Tier 2 : Maintain up-to-date knowledge of cybersecurity threats, vulnerabilities, and trends; utilize threat intelligence feeds and monitoring tools to proactively identify and mitigate potential security threats; provide recommendations for security improvements and help implement new security controls. QUALIFICATIONS Education: • Preferred Bachelor's Degree in Computer Science, Information Technology, Cybersecurity, or a related field • Equivalent Experience Associate degree plus 2+ years of additional relevant IT experience, or demonstrated equivalent professional experience, will be considered in lieu of a bachelor's degree Licenses and Certifications: • CompTIA Security+ preferred • CompTIA Network+ Preferred • Microsoft Certified Systems Engineer Preferred • Microsoft Certified Systems Administrator (MCSA) Preferred • CompTIA A+ Preferred • Certified Ethical Hacker (CEH) Desired • CISSP Certified Information Systems Security Professional Desired Experience: • Tier 1 IT Support: 1–3 years of experience providing end-user technical support via helpdesk, service desk, or desktop support role; familiarity with ticketing systems and SLA-based service delivery Required • Linux / Windows Server: 4–6 years demonstrated experience installing, managing, and troubleshooting Linux and/or Microsoft Server environments Required • Active Directory /Azure AD: Experience managing user accounts, group policy, and identity in hybrid AD/Azure AD environments Required • VMware: Demonstrated experience with VMware Server and storage management Preferred Knowledge, Skills, and Abilities: • Customer service orientation — ability to interact professionally andpatiently with end users of all technical levels Required • Experience with ticketing systems and IT service management (ITSM) processes Required • Understanding of patch management processes and tools Required • Knowledge of common security frameworks (NIST, ISO 27001, CIS Controls) Required Strong analytical and problem-solving skills Required • Excellent communication skills, verbal and written; ability to explain technical concepts to non-technical stakeholders Required • Strong attention to detail; ability to work independently and as part of a team Required • Familiarity with scripting languages (PowerShell, Python) Preferred Tools and Technology • ITSM / Helpdesk Platform Experience with enterprise ticketing and service management systems (e.g., ServiceNow, Jira, Freshservice) Required • Remote Support Tools Experience with remote desktop/support tools for Tier 1 end-user assistance Required • Network Protocols / Security Appliances Proficiency in network protocols, firewalls, VPNs, and security appliances Required • Operating Systems Windows and Linux; cloud environments (AWS, Azure) Required • Database / SQL Familiarity with relational databases (Microsoft SQL Server, MySQL, or PostgreSQL); ability to write SQL queries for data retrieval, log review, and ad hoc security analysis Required • Active Directory / Azure AD User and group management, GPO, conditional access, MFA enrollment Required • Container Technologies Docker, Kubernetes, or equivalent Preferred • Threat Intelligence / IR Familiarity with threat intelligence platforms and incident response processes Preferred Pay: $85,000.00 - $100,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Retirement plan • Tuition reimbursement • Vision insurance Work Location: In person