Cencora

Compensation

Full Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Principales Fonctions et Responsabilités: Répondre verbalement ou par écrit, en anglais ou en français, aux patients, aux professionnels de la santé, aux demandeurs et au personnel des clients qui posent des questions médicales concernant les produits assignés en se basant sur l’étiquetage du produit, sur la foire aux questions (FAQ), sur les lettres types ou sur les documents approuvés disponibles. Reconnaître, trier et transmettre les effets indésirables au personnel approprié, conformément aux procédures et dans des délais stricts. Reconnaître, trier et transmettre les plaintes sur la qualité des produits au personnel approprié, conformément aux procédures et dans des délais stricts et acceptables. Saisir toutes les demandes de renseignements médicaux dans la base de données désignée. Entretenir et développer les renseignements touchant les produits, les foires aux questions, les lettres types et tout autre document d’information médicale pertinent dans la base de données désignée pour les produits assignés. Élaborer pour les clients des rapports résumant les indicateurs clés de performance. Produire les rapports convenus dans les délais impartis. Examiner toutes les questions des clients au sujet de ces rapports. Travailler directement avec les clients internes et externes pour demander des informations supplémentaires ou des clarifications, si nécessaire. Produire des réponses à des demandes complexes en temps utile en se basant sur la documentation disponible. Aider à la préparation des audits. Effectuer des recherches documentaires si nécessaire. Trier des télécopies et des documents entrants. Classer les documentations source. Autres tâches assignées par le directeur ou le gestionnaire, selon les besoins. Dans le cadre de cette fonction, il peut être nécessaire d’assurer une astreinte/garde. Primary Duties and Responsibilities: Respond within designated timelines, verbally or in writing in English and/or French to the patient, healthcare professional (HCP), requester, and client personnel to answer medical questions regarding assigned products based on product labeling, Frequently Asked Questions (FAQs), Standard Letters or available approved material. Enter all Medical Information requests in the designated database in English (with French verbatim as needed). Develop responses to complex inquiries based on the literature in a timely manner. Maintain and develop current Product Information, FAQs, Standard Letters, and other relevant medical information material in the designated database for assigned Products. Develop reports to provide to clients summarizing key performance indicators (KPIs) and other metrics. Generate agreed-upon reports in a timely fashion. Respond to any questions from clients in relation to these reports. Recognize, document, and forward Adverse Event (AE) / Adverse Drug Reactions (ADR) / Adverse Drug Experience (ADE), Medical Device Incident (MDI) to appropriate personnel as per procedures and within strictly defined timelines. Perform Individual Case Safety Report (ICSR) processing as per applicable Standard Operating Procedures (SOPs) and Work Instructions (WI) including but not limited to Triage, Duplicate Search, Data Entry, MedDRA codding, Narrative Writing, Medical Evaluation, Seriousness assessment, expectedness assessment, Causality assessment, Reportability Assessment, Regulatory authority submission, and follow-ups, etc. Recognize, document, and forward Product Quality Complaints (PQC) to appropriate personnel as per procedures and within strict acceptable timelines. Perform AE / ADR/ ADE / MDI / PQC reports’ reconciliation with internal and external stakeholders. Perform Literature Review as per the applicable organization’s SOP and WI Manage Mailboxes including filling emails in appropriate folders. Review and file incoming Faxes in the appropriate folder Act as a contact point for the client Work directly with internal and external stakeholders to request additional information or clarification as necessary; Assist in audit preparation. File and store all documents as per applicable SOP and WI. Other tasks assigned by the Director and/or Manager, as needed. May be required to be on standby / on-call as part of this role. #LI-SH1 Expérience et Niveau D’éducation : Baccalauréat dans une discipline liée aux soins de santé. Maîtrise de l’anglais ou du français; le bilinguisme anglais/français étant un atout important. De 3 à 5 années d’expérience dans le domaine des renseignements médicaux, de l’innocuité des médicaments, de la recherche clinique ou une expérience équivalente ou connexe dans l’industrie pharmaceutique. Capacité à bien dialoguer par téléphone avec les patients, les consommateurs et les professionnels de la santé. Excellentes compétences rédactionnelles. Attitude positive et capacité avérée à respecter des délais stricts. Capacité à travailler sur n’importe quelle plage de 8 heures entre 7 h et 21 h. Experience and Educational Requirements: Bachelor’s degree or equivalent degree in a healthcare-related discipline (Pharmacist or Nurse) Bilingual in French and English required 1-2 years of experience in Medical Information, Drug Safety, Clinical Research, and/or equivalent and related experience in the pharmaceutical industry; Ability to engage well over the telephone with patients, consumers, and HCPs. Can-do attitude, with proven ability to meet strict deadlines. Minimum Skills, Knowledge and Ability Requirements: Ability to communicate effectively both orally and in writing. Professional telephone etiquette; active listening and pleasant speaking Able to translate complex medical information to consumers and HCPs. Effective interpersonal, and organizational skills, and attention to details Ability to consistently meet deadlines. Ability to work effectively in a team-oriented professional environment. Excellent problem-solving skills; ability to resolve issues effectively and efficiently Excellent writing and presentation skills Knowledge with MS Word, MS Excel, MS PowerPoint, other MS Office Programs, and Adobe Pro Strong knowledge of the pharmacovigilance industry including up-to-date knowledge of Health Canada, US-FDA, and ICH’s Pharmacovigilance requirements and guidelines Familiarity with Good Documentation Practice (GDP) and Quality Management Systems (QMS) is an asset. Able to work any 8-hour shift between 7:00 AM-9:00 PM EST, if necessary Can-do attitude, with proven ability to meet strict deadlines. The successful candidate will (requirement)/may (asset) have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams. Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d'équipes interfonctionnelles What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Accessibility Policy Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Affiliated Companies: Affiliated Companies: Innomar Strategies Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines. 1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy. 2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers 3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application. 4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process. 5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes. If you believe you have encountered a job scam posing as a Cencora opportunity, please report it immediately to: GlobalTalentAcquisition@Cencora.com