Cedent

Compensation

Full Description

AI ANALYST (BPA/AI) REQUIREMENETS: • Ideally possess 5+ years of professional experience working as a techno-functional Analyst throughout their career while possessing recent experience implementing AI tools into a call-center/contact-center environment. • Knowledge of Large Language Models (LLM) - primarily seen within a customer service/call-center environment. • Must have either hands on experience of functional experience supporting/implementing Robotic Process Automation (RPA) tools including but not limited to: UiPath, Blue Prism, IBM RPA, Microsoft Power Automate, etc. • Proven ability to collaborate with cross functional teams, gathering user requirements, documenting processes, suggesting process improvements, and communicating evidence for implementing improvements to higher level management teams. • Exudes personable communication skills while being motivated to learn and grow. • Local to Charlotte, NC or open to relocating within 2 weeks after acceptance. PLUS SKILLS: • Previous Call Center/Contact Center RPA and AI implementation project experience ideally within the Telecommunications industry. AI ANALYST (RPA/AI) RESPONSIBILITIES: • Review, analyze, and evaluate information technology systems operations to understand where efficiencies can be implemented to create improvements to the overall customer experience. • Determine user needs and requirements and recommend ways to improve RPA systems specifically by implementing the right AI tool/technology that will fill the gaps that are currently missing. • Review current manual processes, identify what can be automated using AI tools, and support teams to implement automated processes from a technical perspective by driving timelines throughout the produce lifecycle. • Serve as the primary point of contact between users and engineering/development staff • Support the process of translating business needs into formal technical requirement deliverables. Department: Preferred Vendors This is a contract position