CECONY Career Site

Compensation

Full Description

Customer Operations strives to provide an industry-leading customer experience while advancing the clean energy transition. The Affordability Senior Specialist will play a key role in achieving these goals. The Sr. Specialist will manage a suite of newly established energy affordability programs and lead operational improvements to enhance the experience of participating customers. This role oversees the operations of the Enhanced Energy Affordability Program, which expands bill discounts to moderate income and more low-income customers, and the Energy Affordability Guarantee pilot, which reduces the energy burden of low-income customers who electrify their homes. It also supports the Solar for All and Renewable Energy Access programs, which provide low-income customers with bill discounts generated from community solar and other renewable energy projects. The Senior Specialist will collaborate with internal teams, as well as external vendors and agencies, to drive program success.