CCH Incorporated

Compensation

Full Description

About the Role: As a Senior Technology Sales Support Specialist, you will play a pivotal role in complex sales processes by offering advanced technical expertise. Your involvement will be key to bridging the gap between technical teams and sales representatives, enhancing customer satisfaction, and contributing significantly to sales outcomes. This position allows for deeper technical involvement and greater influence within your team. Responsibilities: Assist in preparing and supporting one-on-one solution demonstrations for small and mid-sized accounting firms. Collaborate with sales and senior solution architects to understand customer needs and help align product capabilities. Understanding of APIs and similar integration technologies. Understanding of AI (Generative, Agentic, etc.) and how these technologies are used with CCH Products. Support responses to RFPs and product inquiries. Prepare and Implement technology documentation to increase the overall team technology acumen. Set up, manage, and maintain “demo-ready” environments for core WK solutions. Maintain technical documentation and CRM (Salesforce) entries. Shadow experienced team members during customer meetings, gaining exposure to solution delivery best practices. Respond to product inquiries, pricing questions, and technical requests using approved knowledge base content. Continuously develop product and industry knowledge through structured training, self-study, and active participation in team sessions. Ensure completion of internal administrative tasks including demo scheduling, CRM notes, and coordination of follow-up items. Collaborate with internal teams to address straightforward technical challenges. Skills: • Deep Technical Knowledge: Extensive understanding of products/services. • Strategic Customer Service: Advanced skills in managing customer relationships. • Advanced Documentation: Capable of producing comprehensive technical documents. • Complex Problem-solving: Exceptional troubleshooting and problem-solving skills. • Persuasive Communication: Advanced interpersonal and presentation abilities. • Team Leadership: Ability to lead and mentor within teams. • Data Analysis: Proficiency in analyzing and utilizing data. • Technical Tools Utilization: Advanced usage of software tools relevant to technical sales. Education: Bachelor’s in Accounting, Finance, or related field Experience: 0–2 years experience in tax/accounting or software support role. Demonstrated knowledge in SaaS, APIs, AI (GenAI, LLM, Agentic AI, etc.), or Cloud solutions. Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.) Product Technical Expertise: Understands features of core products and learns competitive positioning. Solution Demonstration & Value Communication: Supports demonstration efforts with guidance. Customer Engagement & Influence: Participates in meetings to observe customer needs and responses. Sales Enablement & Deal Support: Provides basic support in deal execution and tracks action items. Market & Industry Expertise: Has foundational awareness of accounting industry needs and WK’s role. Collaboration & Leadership: Works under close guidance, contributes to team knowledge sharing. Tools, Data, & Process Enablement: Learns to use internal tools (Salesforce, Teams, demo systems); documents processes. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $71,300.00 - $124,500.00 USD This role is eligible for Commission. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.