CCC Intelligent Solutions

Compensation

Full Description

Job Description: • Assist medical providers, patients, and billing services by answering inbound calls and providing clear, helpful information about services and claims. • Respond to incoming claim calls and log data into our propriety medical bill review system. • Regularly operate across multiple systems and applications to support daily responsibilities and ensure seamless task execution. • Provide explanation of benefits, services and claims/reimbursement procedures. • Interface with providers, patients, billing services and insurance adjusters in a professional manner. • Maintain a quiet and professional work environment free of distractions. • Adhere to consistent work schedule, Standard hours are Monday - Friday, 8:30 AM to 5:00 PM CT, with one late shift per week extending to 7:00 PM CT. Requirements: • 1-2 years prior inbound call center customer service experience required • Excellent verbal and written communication skills • Attention to detail • High school diploma or equivalent • Strong technical aptitude • Proven ability to manage high-volume inbound calls while simultaneously capturing detailed and accurate notes • Demonstrated proficiency in Microsoft Office applications, particularly Outlook, Word, Excel, and Microsoft Edge • Ability to learn basic medical terminology • Ability to work independently • This role requires a reliable, distraction-free workspace. Full availability, focused attention, and accurate documentation are essential for high-quality service. Benefits: • medical • dental • vision • retirement with employer matching • internet stipend • paid time off • annual bonus up to 7%