CBTS

Compensation

Full Description

CBTS is searching for a Service Desk Analyst LVL 1. The primary purpose of this position is to provide end users with technical assistance and support related to computer systems, hardware, or software onsite. This position requires 1-2 years of professional Desktop support or Service Desk experience with excellent phone communication and customer service skills. This role does require you to work onsite 5 days a week in the corporate office. Twelve (12) Month Contract. Local Candidates within 30 miles of 07936 Zip Code. Essential Functions • Answers, evaluates, and prioritizes incoming telephone calls, voice mail, Service Desk ticket requests, and in-person requests from users experiencing issues with hardware, software, networking and other computer related technologies. • Prepares shipping labels and ships equipment to branches and remote locations as needed. • Assists with troubleshooting, repairing, and prepping new and reissued equipment. • Handles problem recognition, research, insolation, resolution, and follow-up for user problems, referring more complex problems to the upper-tier Service Desk Technicians. • Help maintain an accurate inventory of all Client’s IT issued equipment. • Educate users on Service Desk supported equipment and recommend internal sources for software training. • Installs client supplied software and peripheral equipment. • Responsible for adhering to all Company related compliance processes and procedures. • Performs miscellaneous duties as assigned. Requirements: • One of more years of experience upgrading hardware on laptops, Desktops, Printers, etc.. • At least 1+ years of General knowledge of office Suite, GMAIL and Google docs. • One or more years of experience in general command line networking support/troubleshooting. (PING, TraceRoute, and more) • 1-2 years of professional experience working with Microsoft Desktop operating system, configuration, setup and multiple ways to refresh laptops and desktops. • Prefer any of the following Certifications: A+, Network+, MCP Cincinnati Bell Technology Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.