CBTS

Compensation

Full Description

The Technical Product Manager (is a results-oriented individual with a passion and capability for creating high-quality learning solutions, on time, on scope, and on quality. As a leader of products, platforms, and/or teams within Digital Platform Group (DPG), the TPM is an advocate for customer-empathetic software, able to promote teamwork and knowledge sharing and demonstrate thoughtful collaboration with customers and stakeholders across multiple business units. Partnering with business unit product managers, the TPM designs, develops, and implements digital learning solutions. Leading and coordinating across development teams, the TPM drives the successful delivery of product and platform iterations to the market. They help define, manage, and implement innovative digital products and functionalities that meet market demands and MH priorities. Acting as the product s conscience, the TPM prioritizes customer needs against available resources to deliver viable solutions that enhance learning for students, instructors, and institutions. What you will be doing This position will partner with the product owners and development teams on the delivery of initiatives within our Higher Education platforms Be the conscience of the product, continuously view the product from the user s perspective, ensuring the best possible experience. Prioritize customer experience throughout all development stages. Resolve ambiguous product requirements to achieve a clear vision that can then be shared with product and/or platform team(s). Own and deliver product cycle plans aligned with business milestones. Partner with development, business, and customer-facing teams to ensure timely, budget-friendly, and quality releases. Draft project charters and requirements, incorporating inputs from all stakeholders. Translate customer needs into actionable tasks for the engineering team and ensure the delivered product meets roadmap milestones. Oversee all aspects of the product, including technical debt, infrastructure, tools, and features. Ensure continuous attention and improvement. Assist in troubleshooting and resolving customer-reported issues. Assess trends and suggest enhancements to improve the user experience and reduce call volume. Identify and manage cross-team dependencies, leading collaboration for a seamless user experience. Ensure all affected teams understand and manage these dependencies effectively. Track competitive and technological landscape, keeping abreast of new innovations and developments in the market space. Partner with business units to provide training on new product features. Work with sales and marketing to promote the product and ensure a positive impact on revenues.