CBTS

Compensation

Full Description

The Associate Delivery Manager supports the successful execution of client engagements, technology initiatives, and internal delivery programs. This role serves as a critical coordination point between clients, delivery teams, and internal stakeholders to ensure smooth operations, timely delivery, and adherence to quality and governance standards. The Associate Delivery Manager is responsible for planning, coordinating, tracking, and reporting on project activities while proactively identifying risks and driving resolution. This role requires strong organizational discipline, stakeholder communication skills, and experience working within structured delivery frameworks. Key Responsibilities Coordinate day-to-day project execution, including activity planning, resource allocation, progress tracking, and maintaining updated project dashboards. Serve as the communication bridge between cross-functional teams and stakeholders, providing consistent status updates and addressing concerns proactively. Identify, document, and escalate risks and issues; maintain RAID logs and support impact analysis for change requests. Prepare and deliver regular status reports, document key decisions and action items, and ensure project documentation is organized and audit-ready. Ensure adherence to established delivery methodologies, governance frameworks, and quality standards. Support internal audits, reviews, and compliance activities. Promote continuous improvement by identifying opportunities to enhance delivery processes and team efficiency. Key Performance Indicators (KPIs) On-time delivery of project milestones and commitments. Stakeholder satisfaction and positive feedback. Accuracy, completeness, and clarity of reporting and documentation. Measurable improvements in delivery processes and operational efficiency. Required Skills & Competencies Technical Skills MS Office Applications (Advanced) Jira (Advanced) SharePoint Online (Advanced) ServiceNow – ITSM & GRC (Advanced) Power BI Pro (Advanced) Azure DevOps (Advanced) Tableau (Advanced) Agile SAFe (Proficient) Scrum (Proficient) ITIL (Advanced) Miro (Proficient) Confluence (Proficient) Functional Competencies Project Planning & Scheduling Budgeting & Cost Control Stakeholder Management Quality & Delivery Assurance Risk Management & Compliance Alignment Leadership & Behavioral Competencies Effective Communication Sound Judgment & Decision Making Collaboration & Influence Adaptability & Change Management Accountability & Ownership Ethical Conduct & Inclusion Qualifications & Experience Bachelor’s degree in Engineering, Computer Science, Information Technology, Telecommunications, Business Management, or a related field. MBA or Master’s degree preferred. 12–15 years of relevant professional experience in delivery management, program coordination, or enterprise project environments. Demonstrated experience working across multi-disciplinary teams within structured delivery frameworks. Experience supporting enterprise-scale technology or transformation programs preferred. #LI-PK1 #LI-REMOTE Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.