CBRE

Compensation

Full Description

CBRE is seeking an experienced leader to be their Sr Project Management Director, Enterprise Project Management Account Lead for a global industrial client based in Dearborn, Michigan. This role involves leading a global team, driving strategic account growth, fostering innovation, and ensuring exceptional client service across all regions. Responsibilities • Provide formal supervision for employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees • Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed • Direct all phases of the process for a large and high-profile client including procurement, contracting, planning, tracking, and execution • Ensure that contract procurement, negotiation, execution, administration, and closeouts are accurate, timely, and compliant • Develop new business growth and maintain existing business relationships • Maintain full responsibility for the financial performance of market, program, and client accounts • Identify complex project risks, lead reviews, and develop risk mitigation and backup plans • Apply deep knowledge of multiple disciplines, broad industry knowledge, and commercial awareness. Drive financial and functional performance within disciplines and across business • Lead by example and model behaviors that are consistent with company values. Negotiate with senior management, customers, and external parties of divergent interests to reach an agreement of strategic importance while being guided by the business segment and the organization's functional strategy • Conceptualize new methods, techniques, processes, and standards across job disciplines or functions • Direct the resolution of highly complex or unusual business problems by applying advanced critical thinking • Develop and implement a comprehensive global account strategy, aligning with the client's business objectives, maximizing our share of wallet, and exceeding ambitious revenue and profitability targets • Proactively anticipate the client's most important strategic challenges and drive campaigns to position solutions effectively • Increase account penetration by bringing the full scale of cross-region offerings to the client, leveraging personal networks within the firm to assemble the right teams for key pursuits • Create a forward-looking account plan, including a 3-year account outlook with a rolling 12-month campaign strategy and relationship plan, ideally seeking client input • Conduct regular reviews of account performance and sector trends to identify opportunities for improvement, optimization, and growth • Identify and capitalize on emerging and untapped market potential (‘white space’) opportunities to expand our market presence and service offerings • Cultivate and manage a robust pipeline of growth opportunities, leading client engagements to secure new business and ensure successful project delivery • Cultivate deep, trusted relationships with senior client stakeholders, establishing yourself as a trusted advisor and strategic partner • Leverage existing Enterprise PjM relationships to generate high-value leads and drive cross-selling opportunities for other value-add services (e.g., cost management, building consulting, design, sustainability, etc.) to maximize account penetration • Orchestrate a team-based approach to relationship building, coordinating with Sales & Solutions Business Partners and Regional/Advisory Partners to establish a strong network across the client organization • Drive the team to proactively offer provocative points of view, insights, and relevant assets, leveraging the client network to create broader, mutually beneficial connections • Ensure consistent, high-quality service delivery across all regions and touchpoints, exceeding client expectations and building long-term partnerships • Lead and inspire a high-performing global account team, fostering a culture of collaboration, accountability, client-centricity, and shared purpose • Assemble the best possible team to fit the client's culture, leveraging diversity of business, geography, and gender • Develop a succession plan for the team and create an environment of career development and opportunity that attracts and retains top talent • Collaborate effectively with Regional Enterprise PjM Operations Leads and the respective Sector Lead to ensure seamless execution of the global account strategy and consistent service delivery • Facilitate knowledge sharing, best practice dissemination, and open communication across the global account team • Drive operational excellence across all aspects of account management, ensuring efficient processes, consistent reporting, effective resource utilization, and exceptional delivery • Champion innovation, exploring and implementing new technologies, methodologies, and service offerings to enhance client value and drive continuous improvement • Actively participate in relevant industry forums and events to enhance the organization’s visibility and reputation • Proactively monitor and enforce compliance with commercial terms outlined in Master Service Agreements (MSAs) for Enterprise PjM accounts • Deliver strong financial performance globally, achieving revenue, profitability, and cash collection targets, aligned with the broader business plan established by the GWS Alliance Director • Develop annual account plans for each business unit with clear revenue and profitability targets, exploring opportunities for value-based billing and innovative pricing/resourcing models • Establish and monitor KPIs tailored to each assigned Enterprise PjM account, aligning with global strategy and business objectives • Continuously improve and maintain rigorous financial discipline and compliance with all relevant financial regulations and reporting standards • Foster a culture of quality and risk management within the account team, proactively anticipating and mitigating potential risks impacting profitability and client satisfaction • Drive service excellence and compliance with quality and regulatory standards, ensuring exceptional delivery and client satisfaction • Establish mechanisms for collecting client feedback to validate and continuously improve service delivery and address any emerging concerns Skills • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future • Bachelor's Degree in business or relevant AEC field preferred with 12-15 years of relevant experience, including 7+ years of client facing project management or professional services role, with a proven track record of delivering exceptional client service. In lieu of a degree, a combination of experience and education will be considered • Experience working with global enterprise clients, ideally with a focus on project management or related consulting services within the Industrial services sector is highly desirable • A demonstrable track record of successfully growing and managing large, complex global accounts (or significant P&L's), exceeding revenue targets, and building strong client relationships • Deep understanding of project management methodologies, best practices, and industry trends • Exceptional leadership, communication, and interpersonal skills, with the ability to influence and inspire stakeholders at all levels, across diverse cultures and geographies • Strong commercial acumen, financial literacy, and analytical skills, with the ability to develop and execute winning account strategies • Proven ability to navigate complex matrix organizations and collaborate effectively across diverse teams and geographies • Ability to exchange sensitive, complicated, and difficult information, convey performance expectations and handle problems • Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, PowerPoint, Teams, etc • Expert organizational skills with an unrivaled inquisitive mindset • In-depth knowledge of financial terms and principles and the ability to analyze the most complex business/financial data and develop innovative solutions • Accreditation preferred within one or more of the recognized certification programs in project management is preferred. (i.e. LEED AP, PMP, and/or CCM designations) • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred Company Overview • Operating across every dimension of commercial real estate, CBRE sees more so you can do more. It was founded in 1906, and is headquartered in Dallas, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.cbre.com.