CBIZ

Compensation

Full Description

CBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast. CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers. Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C. Minimum Qualifications Required • High School Diploma or GED required; Bachelor's degree preferred • Minimum of 3 years' experience directly related to technical support of information system technology, with at least 1 year in a leadership capacity (mentoring associates, project leadership, contact center leadership) preferred About the Role Resolve end-user issues escalated to Help Desk through phone, email, and ticket inquiries according to stated operating level objectives. Essential Functions and Primary Duties • Focus on supporting top ranking associates within the firm • Responsible for the support of important individuals for Remote technology and Physical Hardware (Printers, Laptops / Desktops, General Peripherals). • Usage of common software for the company • Must think critically and solve problems independently when possible • Taking and fielding incidents / issues in a fast-paced environment via the phone and SSI's • Being in the correct AUX codes for the variety of tasks you will be performing. • Team approach – Awareness to volumes and being flexible to shift where the coverage is needed • Use Knowledge Base Articles and JonesLink to support our branches Preferred Qualifications • Proficiency with Windows and MacOS • Proficiency with networking and networking concepts • Be able to use Knowledge Base Articles and JonesLink to support our branches • Proficiency with Office 365 software and terminology • Proficiency with mobile devices such as IOS and Androids • 3-6 years of relevant industry experience required • Strong Time management abilities • Ability to work across teams to coordinate efforts on problem resolution • Maintain sensitive and confidential information as required by company policy