CBIZ

Compensation

Full Description

Job Description: • Resolve end-user issues escalated to Help Desk through phone, email, and ticket inquiries according to stated operating level objectives. • Focus on supporting top ranking associates within the firm • Responsible for the support of important individuals for Remote technology and Physical Hardware (Printers, Laptops / Desktops, General Peripherals). • Usage of common software for the company • Must think critically and solve problems independently when possible • Taking and fielding incidents / issues in a fast-paced environment via the phone and SSI's • Being in the correct AUX codes for the variety of tasks you will be performing. • Team approach – Awareness to volumes and being flexible to shift where the coverage is needed • Use Knowledge Base Articles and JonesLink to support our branches Requirements: • High School Diploma or GED required; Bachelor's degree preferred • Minimum of 3 years' experience directly related to technical support of information system technology, with at least 1 year in a leadership capacity (mentoring associates, project leadership, contact center leadership) preferred Benefits: