Castle Rock Asset Hospitality Management LLC

Compensation

Full Description

The hotel General Manager will be responsible for ensuring exceptional guest satisfaction, maximizing profitability, maintaining high operational standards, and fostering a positive and productive work environment for all team members. This role requires a strategic leader with strong business acumen, excellent communication and interpersonal skills, and a passion for the hospitality industry. Essential Functions: * Strategic Leadership and Planning: * Develop and implement strategic plans, annual budgets, and forecasts to achieve hotel goals and maximize revenue and profitability. * Analyze market trends, competitor performance, and guest feedback to identify opportunities for growth and improvement. * Establish and monitor key performance indicators (KPIs) across all departments and take corrective action as needed. * Ensure the hotel operates in compliance with all local, state, and federal laws and regulations. * Guest Experience and Satisfaction: * Champion a guest-centric culture throughout the hotel, ensuring consistent delivery of exceptional service. * Monitor guest feedback through various channels (e.g., online reviews, surveys, direct feedback) and implement strategies to enhance guest satisfaction. * Handle escalated guest complaints and resolve issues promptly and professionally. * Implement and maintain guest loyalty programs and initiatives. * Financial Performance and Revenue Management: * Oversee all aspects of the hotel's financial performance, including revenue generation, cost control, and expense management. * Work closely with the sales and marketing team to develop and implement effective sales strategies and pricing models to maximize revenue. * Monitor and analyze revenue and expense reports, identifying areas for improvement and implementing cost-saving measures. * Ensure accurate financial reporting and compliance with accounting procedures. * Operational Excellence: * Oversee all hotel operations, including front office, housekeeping, food and beverage (if applicable), maintenance, and security, ensuring efficiency and adherence to brand standards. * Establish and maintain high standards for cleanliness, maintenance, and safety throughout the hotel. * Implement and enforce hotel policies and procedures. * Conduct regular property inspections to ensure quality and identify areas for improvement. * Team Leadership and Development: * Recruit, train, mentor, and manage a high-performing team of department heads and hotel staff. * Foster a positive and collaborative work environment that promotes teamwork, communication, and employee engagement. * Conduct regular performance evaluations and provide constructive feedback and development opportunities. * Ensure adequate staffing levels across all departments and manage labor costs effectively. * Promote a culture of continuous learning and development within the hotel. * Stakeholder Management: * Maintain positive relationships with ownership, corporate management (if applicable), vendors, and the local community. * Represent the hotel in community events and networking opportunities. * Ensure timely and accurate reporting to ownership and corporate management. Other Tasks: * Participate in industry conferences and professional development opportunities. * Stay informed about local events and attractions to provide recommendations to guests. * Oversee security procedures and ensure the safety and well-being of guests and employees. * Manage vendor relationships and negotiate contracts. * Participate in the development and execution of marketing and promotional campaigns. * Act as the primary point of contact for emergency situations and ensure appropriate procedures are followed. * Perform other duties as assigned by the [Regional Manager/Ownership Group]. Core Competencies: * Strategic Thinking and Vision: Ability to develop and articulate a clear vision for the hotel and translate it into actionable strategies. * Financial Acumen: Strong understanding of financial principles, budgeting, forecasting, and revenue management. * Guest Focus: Deep commitment to providing exceptional guest service and exceeding guest expectations. * Operational Management: Proven ability to effectively manage all aspects of hotel operations to ensure efficiency and quality. * Leadership and Team Development: Ability to inspire, motivate, and develop a high-performing team. * Communication and Interpersonal Skills: Excellent written and verbal communication skills, with the ability to build strong relationships with guests, employees, and stakeholders. * Problem-Solving and Decision-Making: Ability to identify and analyze problems, develop effective solutions, and make sound decisions under pressure. * Adaptability and Flexibility: Ability to adapt to changing circumstances and handle multiple priorities effectively. * Integrity and Ethical Conduct: Demonstrates strong ethical principles and maintains the highest standards of professionalism. * Results Orientation: Driven to achieve and exceed goals and consistently improve performance. * Knowledge of Hospitality Industry: Comprehensive understanding of hotel operations, industry trends, and best practices. * Technology Proficiency: Comfortable using hotel management systems (PMS), point-of-sale (POS) systems, and other relevant technology. Qualifications: * Bachelor's degree in Hospitality Management, Business Administration, or a related field. * At least five years of progressive leadership experience in the hotel industry, with at least three years in a General Manager role or senior management position. * Proven track record of achieving financial targets, improving guest satisfaction, and leading successful teams. * Strong knowledge of local market conditions in Nashville. * Excellent references.