Castle Health Care Services Inc.

Compensation

Full Description

POSITION SUMMARY The Front Desk Representative (FDR)/ Medical Assistance is responsible for greeting patients or guests in a friendly and courteous manner. The FDR is responsible for the check in and check out functions by obtaining accurate patient demographic information, financial information, insurance information, and obtaining necessary signatures and collection of co-pays. The FDR must maintain a neat and professional appearance and an organized work area. POSITION REQUIREMENTS: • High School Graduate or equivalent • Able to communicate in English and Spanish verbally is preferred. • Previous experience medical registration/assistance in outpatient setting is preferred PRIMARY RESPONSIBILITIES • Front Desk – Using positive relational skills greet the patient and guests at the Emergency Center. Determine the services needed and direct accordingly. Obtains demographic information from either the patient, family member or friend. Obtains all signatures and financial data to ensure accurate and efficient billing on the patient’s account. Keeps accurate logs of patient information. Answer phones, take accurate messages, and log into message book or direct callers to appropriate individuals. Maintains office supplies and order as delegated. Demonstrates knowledge and respect of patient’s right to privacy and protection of patient confidentiality. Maintains patient’s safety and privacy at all times. • Financial – Collects cash, checks, credit card payments for emergency department co-pays and payments on accounts maintaining an accurate financial ledger. Responsible for daily reconciliation of patient accounts. • Cleanliness – Participates in maintaining the overall cleanliness of the facility. • Communication – Communicates with patients, families, physicians, and other department personnel and peers in an accurate, courteous, and professional manner in accordance with the Company’s core values and basics of customer service. • Professional Development – Participates in monthly staff meetings and performance improvement activities. • Other – Performs other tasks and/or projects as assigned by the Director of Nursing or a member of management. Job Types: Full-time, Part-time Pay: $16.00 - $20.00 per hour Work Location: In person