Case IQ
via Himalayas
Digital Customer Success Manager
Compensation
$40K - 70K a year
Responsibilities
Support new and existing customers to drive adoption, satisfaction, and renewal using scalable engagement strategies.
Requirements
At least 1+ years in a Customer Success, Onboarding, or Training role within a B2B SaaS environment, with bonus points for experience with CS tools, CRM systems, and communication tools.
Full Description
Case IQ is seeking a Digital Customer Success Manager to support new and existing customers using a digital-first approach, combining scalable engagement strategies with personalized touchpoints to drive adoption, satisfaction, and renewal across our product suite. Requirements • 1+ years in a Customer Success, Onboarding, or Training role, ideally within a B2B SaaS environment • Bonus: Proven experience managing a book of business using high-touch and scalable strategies • Bonus: Experience with CS tools (e.g., ChurnZero, Gainsight), CRM systems (Salesforce), and communication tools (Zoom, Slack, Loom) Benefits • Competitive company-paid benefits plan starting day 1 • Generous professional development budget • RRSP/ 401k matching program • Half-day Fridays in the summer
This job posting was last updated on 1/9/2026
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