Cariloha

Compensation

Full Description

Job Title: Customer Care Specialist Company Overview: Cariloha is a leading omni-channel brand dedicated to providing soft, sustainable bedding, bath, and apparel products crafted from eco-friendly bamboo viscose. Rooted in a commitment to comfort and environmental responsibility, Cariloha blends the vibrant style of the Caribbean with the welcoming spirit of Aloha to create unique, high-quality products that enhance everyday living. Role Overview: As a Customer Care Specialist at Cariloha, you will be the frontline ambassador for our brand, ensuring every customer interaction reflects our commitment to exceptional service and sustainability. Your role is vital in fostering customer loyalty and satisfaction by addressing inquiries, resolving issues, and providing product knowledge with empathy and professionalism. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will resolve customer issues efficiently, ensuring a positive experience and timely solutions. - You will provide detailed product information and guidance to help customers make informed decisions. - You will collaborate with internal teams to communicate customer feedback and improve service quality. - You will maintain accurate records of customer interactions and transactions. - You will assist in processing orders, returns, and exchanges with attention to detail. - You will contribute to the development of customer care policies and best practices. - You will support the team in achieving customer satisfaction and retention goals. What You Bring: - Minimum of 2 years experience in customer service or a related role. - Strong communication skills, both written and verbal, with a customer-focused approach. - Proficiency in CRM software and Microsoft Office Suite. - Ability to handle multiple tasks efficiently in a fast-paced environment. - Problem-solving skills with a calm and empathetic demeanor. - Passion for sustainability and eco-conscious products is highly valued. Bonus Points If You Have: - Experience in retail or e-commerce customer service. - Knowledge of sustainable textiles or eco-friendly product lines. - Bilingual abilities, especially in Spanish or French. - Familiarity with order management systems and returns processing. What We Offer: - We offer a supportive and inclusive work environment that values your contributions. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and development. - We offer employee discounts on our sustainable product lines. Ready to Apply? Please submit your resume and a cover letter detailing your experience and passion for customer care and sustainability to our careers page at www.cariloha.com/careers.