CareSource

Compensation

Full Description

Description: • Direct day-to-day staff activities to ensure service and performance objectives are achieved • Manage and maintain workflow/assignments to ensure timely processing of new contracts and maintenance • Document process changes and new procedures to promote consistency in contracts operations • Monitor level of inventory; notify management of levels outside of established thresholds • Create, review, revise and enforce company and department policies and procedures • Responsible for direct supervision of staff including quality review, performance feedback, disciplinary issues and merit/bonus appraisal review • Create and update ongoing staffing plan to address issues that may impact service or provider/internal customer satisfaction • Oversee orientation and training of new Contract Analysts • Analyze staff’s ability to utilize systems and reference materials and make recommendations for improving performance as appropriate • Tracking and reporting of staff production and quality; review in monthly 1:1s • Maintain time sheets for non-exempt employees • Participate in managing external vendor relationships • Perform any other job related instructions, as requested Requirements: • Associates Degree or equivalent years of relevant work experience is required • A minimum of two (2) years of experience in an HMO or health care setting is required • Previous supervisory/leadership experience or completion of the Caresource IC Leadership program is highly preferred • Intermediate level skills in Microsoft Word, Excel and Outlook • Facets system knowledge preferred Benefits: • Health insurance • Retirement plans • Paid time off • Comprehensive total rewards package