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The Onboarding Coordinator is responsible for clinical management and order setup of specialty patients, including communication with patients and medical staff. They also maintain patient information and ensure accurate documentation in medical records.
Candidates should have a high school diploma or GED, with pharmacy technician certification preferred. Prior specialty healthcare experience is also preferred.
CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services. Job Details: Responsible for performing select activities related to the clinical management and order setup of specialty patients under the supervision of a licensed pharmacist. Activities include but are not limited to communicating with patients, caregivers, and medical staff to accurately coordinate patient deliveries for home and office patients. Make outbound and receive inbound phone calls from patients, caregivers, and medical staff. Perform follow up calls to patients, caregivers, and medical staff as needed and under the direction of a licensed pharmacist. Responsibilities Provide support to specialty pharmacy team, pharmacy distribution and operations including but not limited onboarding of new Specialty patients. Maintain and update patient information and medication profiles, complete patient assessments and medication delivery setup under direct supervision of a licensed pharmacist. Provide appropriate and accurate documentation in patient medical record. Accurately provide copay information to the patient and process payments. Obtain all information required by Accreditation standards and clinical review by a licensed pharmacist. Maintain or exceed designated quality and productions standards. Provide excellent internal and external customer service, maintaining a service orientation in all interpersonal relations that conveys a positive, professional image. Act as a conduit of information between specialty pharmacy, operations, and patient, caregiver, or medical professional. Perform in accordance with system-wide competencies/behaviors. Perform other duties/tasks as required and assigned. Skills and Abilities Takes pride in work by striving to meet quality standards Ability to follow through and complete all assigned tasks on schedule Strong customer service and interpersonal skills Gives high priority to client satisfaction and customer needs Excellent written and verbal communication Utilizes appropriate communication lines in relaying problems, concerns, questions, and ideas Ability to manage time efficiently while remaining organized Works well independently and in a team environment Maintains confidentiality when dealing with patient information Takes initiative to present ideas and suggestions to management Maintains professionalism at all times Qualifications High School diploma or GED Pharmacy technician certification is preferred Prior Specialty healthcare experience is preferred Proficiency in the Microsoft Suite CarepathRx offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire. CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country. CarepathRx is transforming pharmacy care delivery for health systems and hospitals, delivering improved patient outcomes that drive clinical, quality and financial results. Through the industry’s most comprehensive, end-to-end hospital pharmacy care delivery model, CarepathRx is turning hospital pharmacy into an active care management strategy and revenue generator while providing support across the patient’s complete healthcare journey. The company takes an enterprise approach, providing a powerful combination of technology, market-leading clinical pharmacy services, and wrap-around services that optimize pharmacy performance across the enterprise for fully integrated pharmacy operations, expanded healthcare services, improved ambulatory access, minimized clinical variation and new health system revenue streams. Today, CarepathRx serves more than 15 health systems and 600 hospitals, with more than 2,400 employees nationwide. For more information about CarepathRx, visit our website. We are always searching for the best talent to join our growing organization. Check out our available opportunities by using the search functionality and filtering options at the top! CarepathRx offers full-time employees a comprehensive benefits package that includes: Paid Company Holidays Paid Time Off and Volunteer Time Off Medical, Dental and Vision Benefits for you and your family 401(k) with Company Match Company-paid Life Insurance and Disability Benefits Supplemental Insurance packages Don't see an open opportunity that matches your skill set just yet? Please click Get Started below or click Introduce Yourself in the top right corner of the page to share your information with us. We will reach out when something becomes available! Additionally, create an account with CarepathRx Careers to set up Job Alerts if something becomes available that peaks your interest! To create an account with CarepathRx Careers, click on Sign In in the top right corner. 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This job posting was last updated on 10/8/2025