Carenet Health

Compensation

Full Description

Overview We’re Hiring: Senior Director, Operations & Client ManagementFlexible | Travel to Biloxi, El Salvador, and the Philippines At Carenet Health, we help millions of healthcare consumers live their healthiest lives. We’re seeking a Senior Director, Operations & Client Management to combine account management and operational leadership across our Carenet Launch division. This is a roll-up-your-sleeves leadership role that requires agility, high EQ, and the ability to thrive in unstructured environments while building scalable solutions across global teams. Responsibilities What You’ll Do Oversee a team of 6 direct reports (program managers & client relationship managers). Serve as the primary escalation manager and point of contact for client issues, ensuring fast, effective resolutions. Drive training and development by upskilling team leads and program managers. Ensure deliverables and incentives are consistently met. Work cross-functionally with Finance, Recruiting, and Global Ops to optimize delivery. Build nimble, innovative solutions, whether for enterprise clients or fast-moving startups. No “just monitoring”, you’ll be at the table solutioning. Lead and motivate a diverse onsite and remote workforce across multiple international geographies. Travel internationally to support delivery sites (Biloxi, El Salvador, Philippines). Roll up your sleeves, this role values action, agility, and collaboration over bureaucracy. Qualifications What We’re Looking For 7–10 years of progressive leadership in operations & client management in a BPO environment (healthcare experience helpful but not required). Proven ability to lead large teams in global, multicultural BPO environments. Strategic thinker who thrives in ambiguity, with the ability to break old rules and create new playbooks. High EQ, strong communication skills, and ability to give & receive feedback. Hands-on leadership style, comfortable rolling up sleeves while leading strategically. Bachelor’s degree required. Spanish bilingual preferred but not required. Flexible mindset: not looking for “clock-in clock-out” leaders, but for someone who can flex across time zones and geographies. Why Join CarenetYou’ll have the opportunity to shape how healthcare services are delivered across global teams, without being bound by outdated playbooks. If you want to lead in a space where you can innovate, solve complex challenges, and build high-performing teams in diverse markets, this is the role for you.