Carenet Health

Compensation

Full Description

Job Title: Call Center Operations Manager (On-site in San Antonio, TX) Company Overview: Carenet Health is a leading healthcare services company dedicated to improving patient outcomes through innovative care coordination and patient engagement solutions. With a strong commitment to quality and compassionate care, Carenet Health partners with healthcare providers nationwide to deliver exceptional support and services. Role Overview: As the Call Center Operations Manager, you will oversee the daily operations of our on-site call center team in San Antonio, Texas. Your primary focus will be to ensure high performance, productivity, and quality standards among Care Coordinators, Leads, Patient Care Advisors, and Engagement Specialists, driving excellent patient service and operational efficiency. What You'll Do: - You will manage and lead a team of care coordinators and patient engagement staff to meet and exceed performance goals. - You will monitor and analyze key performance metrics to identify areas for improvement and implement effective solutions. - You will ensure compliance with company policies, healthcare regulations, and quality standards. - You will provide coaching, training, and development opportunities to enhance team skills and performance. - You will collaborate with cross-functional teams to optimize workflows and improve patient experience. - You will handle escalations and resolve operational issues promptly to maintain service excellence. - You will prepare and present regular reports on team performance and operational status to senior management. - You will foster a positive and motivating work environment that encourages teamwork and professional growth. What You Bring: - Minimum of 5 years of experience in call center operations management, preferably in healthcare. - Strong knowledge of call center technologies, CRM systems, and performance analytics. - Proven leadership skills with the ability to manage, motivate, and develop diverse teams. - Excellent communication, problem-solving, and organizational skills. - Ability to work on-site in San Antonio, Texas, with a flexible approach to managing shifts and schedules. Bonus Points If You Have: - Experience with healthcare call center operations and patient care coordination. - Familiarity with HIPAA regulations and healthcare compliance standards. - Certification in call center management or healthcare administration. - Proficiency in data analysis tools and reporting software. What We Offer: - We offer a competitive salary and comprehensive benefits package including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement within a growing healthcare company. - We offer a supportive and inclusive workplace culture focused on employee well-being. - We offer on-site amenities and resources to support your work-life balance. - We offer paid time off and employee recognition programs. Ready to Apply? To join our dedicated team at Carenet Health, please submit your resume and cover letter through our careers portal or email them directly to careers@carenethealth.com. We look forward to hearing from you!