Carenet Health

Compensation

Full Description

Job Title: Call Center Operations Manager (On-site in San Antonio, TX) Company Overview: Carenet Health is a leading healthcare services company dedicated to improving patient outcomes through innovative care coordination and patient engagement solutions. With a strong commitment to quality and compassionate care, Carenet Health partners with healthcare providers nationwide to deliver exceptional support and services. Role Overview: As the Call Center Operations Manager, you will oversee the daily operations of our on-site call center team in San Antonio, Texas. Your primary focus will be to ensure high performance, productivity, and quality standards among Care Coordinators, Leads, Patient Care Advisors, and Engagement Specialists, driving excellent patient service and operational efficiency. What You'll Do: - You will manage and lead a team of care coordination professionals to meet and exceed service and quality goals. - You will monitor team performance metrics and implement strategies to improve productivity and patient satisfaction. - You will conduct regular coaching, training, and development sessions to enhance team skills and knowledge. - You will collaborate with cross-functional departments to streamline processes and resolve operational challenges. - You will ensure compliance with company policies, healthcare regulations, and quality standards. - You will analyze call center data and prepare reports for senior management to inform decision-making. - You will foster a positive and motivating work environment that encourages teamwork and professional growth. - You will handle escalated issues and provide effective solutions to maintain high customer satisfaction. What You Bring: - Minimum of 5 years of experience in call center operations management, preferably in healthcare. - Strong leadership skills with a proven track record of managing diverse teams. - Excellent communication and interpersonal abilities. - Proficiency in call center software and performance management tools. - Ability to analyze data and use metrics to drive improvements. - Knowledge of healthcare regulations and patient care standards. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Certification in call center management or healthcare administration. - Familiarity with CRM systems and workforce management software. - Bilingual skills, especially in Spanish, to support diverse patient populations. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. - We offer paid time off and employee wellness programs. - We offer on-site amenities and resources to support your success. Ready to Apply? To join our dedicated team at Carenet Health, please submit your resume and cover letter through our careers page or email us directly at careers@carenethealth.com. We look forward to hearing from you!