Carenet Health

Compensation

Full Description

Job Title: Call Center Operations Manager (On-site in San Antonio, TX) Company Overview: Carenet Health is a leading healthcare services company dedicated to improving patient outcomes through innovative care coordination and patient engagement solutions. With a strong commitment to quality and compassionate care, Carenet Health partners with healthcare providers nationwide to deliver exceptional support and services. Role Overview: As the Call Center Operations Manager, you will oversee the daily operations of our on-site call center team in San Antonio, Texas. Your primary focus will be to ensure high performance, productivity, and quality standards among Care Coordinators, Leads, Patient Care Advisors, and Engagement Specialists, driving excellent service delivery and team success. What You'll Do: - You will manage and support a diverse team of care coordination professionals to meet and exceed performance goals. - You will monitor and analyze key performance metrics to identify areas for improvement and implement effective solutions. - You will ensure compliance with company policies, healthcare regulations, and quality standards. - You will provide coaching, training, and development opportunities to enhance team skills and engagement. - You will collaborate with cross-functional teams to optimize workflows and improve patient experience. - You will handle escalations and resolve operational challenges promptly and effectively. - You will prepare and present regular reports on team performance and operational outcomes to senior leadership. - You will foster a positive and motivating work environment that encourages teamwork and professional growth. What You Bring: - Minimum of 5 years of experience in call center operations management, preferably in healthcare. - Strong knowledge of call center technologies, CRM systems, and performance analytics. - Proven leadership skills with the ability to manage, motivate, and develop teams. - Excellent communication and interpersonal skills to engage effectively with staff and stakeholders. - Ability to analyze data and make informed decisions to drive operational improvements. - Familiarity with healthcare regulations and quality standards is highly desirable. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Certification in call center management or healthcare administration. - Proficiency in workforce management software and advanced reporting tools. - Bilingual skills, especially in Spanish, to support diverse patient populations. What We Offer: - We offer a competitive salary and comprehensive benefits package including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement within a growing company. - We offer a supportive and inclusive workplace culture focused on employee well-being. - We offer paid time off, retirement savings plans, and employee wellness programs. - We offer on-site amenities and resources to support your success and work-life balance. Ready to Apply? To join our dynamic team at Carenet Health as a Call Center Operations Manager, please submit your resume and cover letter through our careers portal or email them directly to careers@carenethealth.com. We look forward to hearing from you!