Carenet Health

Compensation

Full Description

Job Title: Call Center Operations Manager (On-site in San Antonio, TX) Company Overview: Carenet Health is a leading healthcare services company dedicated to improving patient outcomes through innovative care coordination and patient engagement solutions. With a strong commitment to quality and compassionate service, Carenet Health partners with healthcare providers nationwide to deliver exceptional support and guidance to patients. Role Overview: As the Call Center Operations Manager, you will oversee the daily operations of our on-site call center team in San Antonio, Texas. Your primary focus will be to ensure high performance, productivity, and quality standards among Care Coordinators, Leads, Patient Care Advisors, and Engagement Specialists, driving excellent patient service and operational efficiency. What You'll Do: - You will manage and lead a team of care coordinators and patient engagement staff to meet and exceed service goals. - You will monitor team performance metrics and implement strategies to improve productivity and quality. - You will ensure compliance with company policies and healthcare regulations. - You will provide coaching, training, and development opportunities to enhance team skills. - You will collaborate with other departments to streamline processes and improve patient experience. - You will handle escalated patient issues and work to resolve them promptly. - You will prepare and present regular reports on team performance and operational outcomes. - You will foster a positive and motivating work environment that encourages teamwork and professional growth. What You Bring: - Minimum of 5 years of experience in call center operations management, preferably in healthcare. - Strong leadership and team management skills with a proven track record of driving performance. - Excellent communication and interpersonal skills. - Proficiency in call center software and CRM systems. - Ability to analyze data and use metrics to inform decision-making. - Knowledge of healthcare regulations and patient privacy standards. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Certification in call center management or healthcare administration. - Familiarity with quality assurance and process improvement methodologies. - Bilingual skills, especially in Spanish. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. - We offer paid time off and employee wellness programs. - We offer on-site amenities and resources to support your success. Ready to Apply? To join our dedicated team at Carenet Health, please submit your resume and cover letter through our careers page or email us directly at careers@carenethealth.com. We look forward to hearing from you!