Carenet Health

Compensation

Full Description

Job Title: Call Center Operations Manager (On-site in San Antonio, TX) Company Overview: Carenet Health is a leading healthcare services company dedicated to improving patient outcomes through innovative care coordination and patient engagement solutions. With a strong commitment to quality and compassionate service, Carenet Health partners with healthcare providers nationwide to deliver exceptional support and care. Role Overview: As the Call Center Operations Manager, you will oversee the daily operations of our on-site call center team in San Antonio, TX. Your primary focus will be to ensure high performance, productivity, and quality standards among Care Coordinators, Leads, Patient Care Advisors, and Engagement Specialists, driving excellent patient service and operational efficiency. What You'll Do: - You will manage and lead a team of care coordinators and patient engagement staff to meet and exceed service goals. - You will monitor team performance metrics and implement strategies to improve productivity and quality. - You will ensure compliance with company policies, healthcare regulations, and quality standards. - You will provide coaching, training, and development opportunities to enhance team skills and engagement. - You will collaborate with cross-functional teams to optimize workflows and patient care processes. - You will handle escalations and resolve operational issues promptly to maintain service excellence. - You will prepare and present regular performance reports to senior management. - You will foster a positive and motivating work environment that supports team collaboration and growth. What You Bring: - Minimum of 5 years of experience in call center operations management, preferably in healthcare. - Strong knowledge of call center technologies, CRM systems, and performance analytics. - Proven leadership skills with the ability to motivate and develop diverse teams. - Excellent communication, problem-solving, and organizational skills. - Ability to work on-site in San Antonio, TX, with a flexible and hands-on management style. Bonus Points If You Have: - Experience with healthcare call center operations and patient care coordination. - Familiarity with HIPAA regulations and healthcare compliance standards. - Certification in call center management or healthcare administration. - Bilingual skills, especially in Spanish, to support diverse patient populations. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and career advancement within a supportive company culture. - We offer paid time off, retirement savings plans, and employee wellness programs. - We offer a dynamic and inclusive work environment focused on teamwork and innovation. - We offer on-site amenities and resources to support your success and work-life balance. Ready to Apply? If you are passionate about leading teams to deliver exceptional patient care and operational excellence, please submit your resume and cover letter through our careers page at www.carenethealth.com/careers. We look forward to hearing from you!