Carenet Health

Compensation

Full Description

Job Title: Call Center Operations Manager Company Overview: Carenet Health is a leading healthcare services company dedicated to improving patient outcomes through innovative care solutions and exceptional customer service. With a commitment to compassionate care and operational excellence, we support healthcare providers and patients across the nation. Role Overview: As a Call Center Operations Manager at Carenet Health, you will lead and inspire a dynamic team in a fast-paced call center environment. Your role is pivotal in driving operational efficiency, enhancing team performance, and ensuring the delivery of high-quality healthcare support services. What You'll Do: - You will oversee daily call center operations to ensure smooth and efficient workflow. - You will develop and implement strategies to improve team productivity and customer satisfaction. - You will manage, coach, and mentor call center supervisors and agents to achieve performance goals. - You will analyze call center metrics and generate reports to inform decision-making. - You will collaborate with cross-functional teams to align operations with organizational objectives. - You will handle escalated customer issues and ensure timely resolution. - You will lead initiatives to enhance employee engagement and reduce turnover. - You will ensure compliance with healthcare regulations and company policies. What You Bring: - Minimum of 5 years of experience in call center management, preferably in healthcare. - Strong leadership and team development skills with a proven track record. - Excellent analytical skills with experience in performance metrics and reporting. - Proficiency in call center software and CRM systems. - Exceptional communication and interpersonal skills. - Ability to thrive in a fast-paced, high-pressure environment. Bonus Points If You Have: - Experience with healthcare call center operations and regulatory compliance. - Certification in call center management or related fields. - Familiarity with workforce management tools and data analytics. - Background in process improvement methodologies such as Lean or Six Sigma. What We Offer: - We offer competitive salary and comprehensive health benefits. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible work schedules and remote work options. - We offer employee wellness programs and recognition initiatives. Ready to Apply? To join our team as a Call Center Operations Manager, please submit your resume and cover letter through our careers page at www.carenethealth.com/careers. We look forward to hearing from you!