CareFirst BlueCross BlueShield

Compensation

Full Description

Resp & Qualifications PURPOSE: The IT Business Relationship Manager is a senior level, highly adaptable and versatile individual contributor that will interface with business areas as a trusted advisor and advocate of Information Technology capabilities. This individual will serve as liaison for various activities, as driven by the business, relative to supporting process efficiencies, creating operational scale, technology enhancements, and proactive support for strategic and product development initiatives. The BRM is responsible for working with the business and key stakeholders to identify, analyze, and capture business value for each initiative while ensuring alignment with corporate strategy and IT roadmap. ESSENTIAL FUNCTIONS: • Ensure delivery of technology value to the business by nurturing high-level long-term relationships, sensing business ideas and promoting the value of IT in delivering business solutions. • Measure, track, and report on value realization, performance metrics, and customer satisfaction relative to technology projects delivered. • Develop an understanding of the business from financial, administrative, and operational views both internally and externally, and ensure IT resources and technology are selected/implemented that support short- and long-term business goals. • Partner with and provide direction to Business Process Analysts to deliver idea analysis artifacts and provide information to complete reporting and communication dashboards. • Continual improvement of the BRM Team's playbook, standards, templates, and best practices for both the Business Relationship Manager and Business Process Analyst roles. • Report on ideas and inflight Business Relationship Management initiatives to management. SUPERVISORY RESPONSIBILITY: This position has no direct reports, however, may informally lead teams in a matrix environment. QUALIFICATIONS: Education Level: Bachelor's Degree in Information Technology, Engineering, Business or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience. Licenses/Certifications Preferred: • Certified Business Relationship Manager-CBRM. Experience: 10 years progressive experience to include business/system analysis, program/project management, or related advisory or delivery experience with demonstrated delivery of complex initiatives in matrix and cross functional working environments and teams. Preferred Qualifications: • 3+ years of prior consulting or professional services experience. Knowledge, Skills and Abilities (KSAs) • Understands business goals and priorities. • Maintains excellent knowledge of how the business functions. • Follows evolving market, industry and consumer trends. • Is able to build relationships at all levels in the organization up to and including executive leadership. • Technology generalist, demonstrating mastery in specialized areas. • Able to scan and understand technology trends and major vendors to support business capabilities. • Identifies business implications of new technologies. • Effective communication of complex ideas both verbal and written. • Exceptional facilitation and organizational skills. • Excellent relationship management skills. • Significant experience with MS Office (Excel, PowerPoint, Word). • Strong analytic skills utilizing tools such as Power BI, Excel, etc. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging. Salary Range: $113,120 - $202,202 Travel Requirements Estimate Amount: 20% Client Meetings Salary Range Disclaimer The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements). Department Customer Advisory Services Equal Employment Opportunity CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Where To Apply Please visit our website to apply: www.carefirst.com/careers Federal Disc/Physical Demand Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs. PHYSICAL DEMANDS: The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted. Sponsorship in US Must be eligible to work in the U.S. without Sponsorship #LI-ZW1