Careerscape

Compensation

Full Description

Careerscape is recruiting on behalf of our client for an entry-level, remote Employee Support Specialist to join their growing People team. This is a great opportunity for someone early in their career who wants to build a foundation in HR operations, employee relations, and workplace support while working with a collaborative, fully distributed team. Day to day, you will be the friendly first point of contact for employees who have questions about benefits, payroll, policies, or general workplace concerns, so a genuine desire to help people and a knack for staying organized will serve you well. This role suits someone who is patient, detail-oriented, and comfortable juggling multiple inquiries at once through email, chat, and phone, all while maintaining confidentiality and a calm, professional tone. Responsibilities - Respond to employee inquiries regarding benefits, payroll, and company policies via email, chat, and phone - Maintain accurate employee records in the HRIS system - Assist with new hire onboarding paperwork and orientation scheduling - Track and route employee support tickets to the appropriate internal teams - Help coordinate open enrollment and benefits communication - Document recurring employee questions and suggest updates to FAQs and resources - Support offboarding processes including exit paperwork and final documentation - Escalate sensitive employee relations issues to senior HR staff as needed - Assist with compliance recordkeeping and audit preparation - Contribute to process improvement initiatives for the employee support function Requirements - High school diploma or equivalent required, associate or bachelor's degree preferred - Strong written and verbal communication skills - Ability to handle confidential information with discretion - Comfortable using email, chat platforms, and video conferencing tools - Basic proficiency with Microsoft Office or Google Workspace - Excellent organizational skills and attention to detail - Ability to manage multiple tasks and priorities in a remote setting - Customer service or administrative experience is a plus - Reliable internet connection and a quiet home workspace Benefits - Medical, dental, and vision insurance - 401k plan with company match - Paid time off and paid holidays - Fully remote position with flexible scheduling - Home office stipend for remote equipment - Paid training and onboarding program - Career growth and internal promotion opportunities - Employee assistance program - Collaborative and supportive virtual team culture Remote Skills: Administrative Skills, Communication Skills, Corporate Policies, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, Employee Assistance Plan, Employee Benefits, Employee Orientation, Employee Relations, Frequently Asked Questions (FAQ), HRIS/HRMS, High School Diploma, Microsoft Office, Multitasking, Onboarding, Organizational Skills, Presentation/Verbal Skills, Process Improvement, Record Keeping, Team Player, Training Program, Video Chat, Videoconferencing, Vision Plan, Workplace Issues, Writing Skills undefined: Careerscape