Career Connections Inc

Compensation

Full Description

Operations ManagerAbout the Role The Operations Manager is a hands-on leader who ensures crews are prepared, customers are satisfied, and daily operations run smoothly. This role blends personnel management, customer support, scheduling, warehouse oversight, and after-hours accountability. It is not a desk job — success requires being present, earning respect from crews, and proactively solving problems as they arise. For the right candidate, this role offers stability, autonomy, and the opportunity to grow into regional leadership as the company expands. Qualifications • Bachelor’s degree or equivalent management experience preferred. • 4+ years of proven managerial experience in fast-paced, labor-intensive environments (moving industry experience preferred but not required). • Must possess or obtain a valid chauffeur’s license. • Forklift certification required (or ability to obtain within 30 days). • Ability to balance empathy and accountability with crews through fairness, consistency, and clear communication. • Comfortable answering and converting prospective customer calls to supplement the sales staff. • Hands-on leadership style, willing to step into field roles when needed. • Strong customer service and conflict resolution skills. • Ability to analyze and improve processes. • Calm under pressure with sound decision-making in high-stress situations. • Proficiency with computer/software tools, reporting, and communication. Core Responsibilities Operations & Efficiency • Enforce and improve policies, processes, and safety standards. • Track KPIs and operational reports; adjust schedules, staffing, or workflows as needed. • Ensure compliance with DOT, FMCSA, and other regulations. Personnel Leadership • Supervise movers and drivers daily; provide visible leadership at opening and closing. • Hold staff accountable while fostering a respectful culture. • Recruit, interview, hire, train, and coach employees. • Conduct regular performance reviews and track employee metrics. Customer & Sales Support • Answer and convert inbound customer calls, provide accurate quotes, and conduct follow-ups. • Perform on-site estimates (mileage reimbursed). • Oversee customer satisfaction, reviews, and claim resolutions. Logistics & Warehouse Management • Schedule and dispatch crews daily to maximize efficiency and manage overtime. • Step into operational coverage when crew shortages or urgent issues arise. • Oversee warehouse safety, organization, and equipment readiness, including forklift operation. Administrative & Compliance • Audit and approve timesheets to ensure accurate payroll. • Maintain compliance with regulatory standards. • Track and report employee and operational metrics. Availability & Leadership Presence • Serve as the point of contact for after-hours issues (crew emergencies, breakdowns, billing adjustments, customer complaints, etc.). • Review and approve quotes during business hours. • Maintain visibility during mornings and evenings to support daily execution. Work Schedule • 53 hours per week, Monday–Friday (7:30 AM – 5:00 PM). • Saturdays (April–September): Mandatory, 7:30 AM – 1:00 PM. • Saturdays (October–March): In-person as needed based on volume and risk. • When remote: Monitor morning crew departure and act as the main contact for urgent issues and quote approvals.