Cardinal Equipment Services

Compensation

Full Description

Who We Are: Cardinal Equipment Services remanufactures beverage dispensing equipment to include soda fountains, valves, bar guns, coffee brewers, and backroom equipment. What We Offer: Eligible full time Cardinal Equipment Services Associates can participate in our Total Rewards Program which includes: • Health, Dental, & Vision Insurance • Paid Time Off • Basic Life Insurance • Employee Assistance Program • Short-Term Disability Job Title: Customer Experience Coordinator – Dispatch Operations Location: Orlando – Oak Ridge Department: Customer Experience / Operations Reports To: Operations Manager Employment Type: Full-Time --- Job Summary: The Customer Experience Coordinator – Dispatch Operations plays a key role in coordinating the efficient scheduling and routing of vehicles, personnel, and deliveries. This position acts as the central communication hub between customers, technicians, managers, and warehouse staff, ensuring exceptional service delivery and operational efficiency. --- Key Responsibilities:Call Handling & Dispatching: • Receive and respond to incoming emails and phone calls professionally and promptly. • Create service calls in SAP Business One (B1). • Dispatch appropriate team members based on urgency, skillset, and availability. • Maintain clear, courteous, and professional communication with both customers and internal team members. Scheduling & Coordination: • Schedule and assign technicians, crews, or equipment according to job requirements and availability. • Communicate status updates to customers, including scheduling confirmations, job completions, or delays due to parts availability. • Adjust dispatch plans in response to delays, emergencies, or last-minute changes. Operational Monitoring: • Track vehicle routes, job statuses, and technician locations in real-time using fleet monitoring tools. • Log and maintain accurate, up-to-date records in SAP Business One (B1). • Proactively identify and escalate any operational issues to appropriate personnel. Cross-Functional Communication: • Serve as a central communication point between field personnel, customer service, warehouse staff, and management. • Use phone, email, and Microsoft Teams to facilitate timely and accurate information exchange. --- Education and Experience: • High school diploma or equivalent (required); Associate's or Bachelor’s degree (preferred). • Prior experience in dispatching, transportation, logistics, or customer service. --- Skills and Abilities: • Background in a customer-focused or service dispatch environment. • Familiarity with scheduling or routing, fleet tracking tools, or dispatch platforms. • Excellent verbal and written communication skills. • Strong organizational skills with the ability to manage multiple priorities under pressure. • High attention to detail and a proactive problem-solving mindset. • Ability to remain calm and make sound decisions in fast-paced or emergency situations. • Demonstrated leadership capabilities and team collaboration skills. --- Work Conditions: • Office located within a warehouse environment. • May involve shift work, and occasional overtime (evenings or weekends). • Daily use of computers, phones, and vehicle tracking systems. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Cardinal Equipment Services reserves the right to revise the job description at any time and to assign additional duties and responsibilities as needed. Employment with Cardinal Equipment Services is at-will. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions of their job, absent undue hardship. Cardinal Equipment Services is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.