CARAVAN FACILITIES MANAGEMENT LLC

Compensation

Full Description

Senior Operations Manager Job Description Job Title: Senior Operations Manager Department: Operations Reports To: Director of Operations FLSA Status: Exempt Summary: This position will oversee several high-profile sites. Is responsible for Caravan Facilities Management’s operating strategy and account development at the client location, knows the client’s operating profile, current and potential service requirements, and alternatives for creative service applications, labor utilization and application of new technologies. Determines the resource levels required by the site and secures client authorization for adjustments to the services, staffing, equipment, and material contracts. The Senior Operations Director maintains close communication with key senior managers at the plant, as well as Caravan FM’s direct reporting lines. Essential Duties and Responsibilities include the following. Other duties may be assigned. Safety Compliance & Oversight: Ensure all staff and subcontractors comply with customer and company safety requirements; review incident reports and corrective actions; observe safety practices during site visits; conduct monthly safety briefings. • Operational Planning & Efficiency: Oversee the Site Operating Plan (tasks, frequencies, staffing, materials, equipment) to meet contract needs and safety standards; identify process, technology, material flow, and staffing improvements to enhance performance and reduce costs. • Customer Coordination & Issue Resolution: Adjust operations based on customer feedback; build relationships with senior customer leaders; resolve major complaints promptly and implement root‑cause corrections. • Hiring & Personnel Management: Provide hiring guidelines, participate in interviews, and approve site manager recommendations; ensure proper new‑hire processing for HR, payroll, safety, and training; review training schedules; validate disciplinary actions and documentation before terminations. • Business Growth & Opportunities: Identify new business opportunities in projects, contract staffing, and new services; advise sales on customer background, plans, and key personnel. Competencies To perform the job successfully, an individual should demonstrate the following competencies: • Analytical - Demonstrates the ability to gather, interpret, and evaluate information to make informed decisions. Breaks down complex problems into manageable parts, identifies patterns and root causes, and uses data and critical thinking to recommend effective solutions. Approaches issues logically, anticipates implications, and supports decisions with evidence. • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. • Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. • Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. • Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services. Continually works to improve supervisory skills. • Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. • Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures; Contributes profits and revenue; Conserves organizational resources. • Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. • Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold and extreme heat. The noise level in the work environment is usually loud. Physical Demands The physical demands described here are representative of those required of an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Qualifications: To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor's degree (B. A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Reasoning Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have knowledge of Contact Management systems, Internet software, Inventory software, Manufacturing software, Order processing systems, Payroll systems, Project Management software, Spreadsheet software, and Word Processing software. Other Qualifications: Regional travel required.