Capstone IT

Compensation

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Job Description Lead Salesforce Engineer (Service Cloud) J-4621 Location: REMOTE; Omaha, NE Employment Type: W-2 Contract-to-Hire (6-12 months with conversion) Compensation: $70/hr. - $80/hr. IMPORTANT NOTE: Visa sponsorship is NOT available. We are unable to work with third-party employers. Capstone IT is assisting our client, a nationally recognized insurance and financial services provider, consistently recognized as a "Best Place to Work," in hiring a Lead Software Engineer for a remote contract-to-hire opportunity based in Omaha, NE. As a Lead Software Engineer, you will serve as both a Salesforce Service Cloud expert and technical leader within the Power team, part of the Service Agile Release Train. You'll lead the end-to-end design, development, testing, and implementation of Salesforce Service Cloud CRM capabilities that empower frontline associates to efficiently manage customer transactions and deliver best-in-class experiences. This position requires hands-on Salesforce development, solution architecture, and technical leadership. You'll collaborate across business and IT teams to deliver innovative, scalable, and secure Salesforce solutions aligned with enterprise growth initiatives. Key responsibilities include designing guided flows, leveraging Flow Builder and Apex, integrating with MuleSoft APIs, and utilizing the Lightning Framework (Aura and LWC) to modernize and optimize service workflows. Top Skills Salesforce Service Cloud Flow Builder & Guided Flows Apex & Lightning Framework (LWC/Aura) MuleSoft & RESTful API Integrations Flosum / CI/CD Automation & DevOps Practices Responsibilities Serve as a Salesforce technical expert and team lead (Service Cloud focus) within the Power team, collaborating with I/S and business stakeholders. Lead end-to-end design, development, testing, and implementation of Salesforce Service Cloud CRM solutions supporting enterprise customer service operations. Facilitate solutioning sessions to deliver innovative, scalable Salesforce workflows and automations. Act as an individual contributor, mentor, and leader, fostering collaboration and continuous improvement. Deliver aligned, high-impact technology solutions based on business objectives. Continuously optimize Salesforce applications for performance, scalability, and reliability. Design and deliver Salesforce Service Cloud capabilities supporting Policy Owner Services frontline associates. Meet performance goals: 90% story point completion, <5% reopened defect rate, 80-90% unit test coverage. Ensure all code is backed by automated integration, interaction, and end-to-end testing per enterprise standards. Write clean, maintainable, well-documented code adhering to security, quality, and DevOps best practices. Participate in Agile ceremonies, planning, standups, reviews, and retrospectives to drive team improvement. Provide technical support during off-hours deployments and production releases as needed. Follow enterprise security, communication, and contingency policies to maintain compliance and readiness. Use Microsoft Teams, Jira, and Confluence for collaboration, tracking, and issue resolution. Identify and escalate risks or blockers early, communicating impact and solutions clearly. Maintain availability and engagement during defined collaboration hours with business partners. Take ownership of assigned stories, clarifying requirements and delivering high-quality solutions. Demonstrate adaptability and openness to change, managing shifting priorities and evolving requirements. Qualifications Bachelor's degree in Computer Science, Information Systems, or related field (preferred). 8+ years of professional software engineering experience with extensive hands-on Salesforce development. Proven ability to lead, architect, and deliver customized Salesforce solutions using best practices and modern DevOps principles. Advanced expertise in Salesforce development including Flow Builder, Apex, Aura Components, Lightning Web Components (LWC), and guided flows. Experience with Visualforce and email-to-case logic (plus). Strong Salesforce administration and architecture experience designing scalable, customer-focused solutions. Deep understanding of Salesforce Service Cloud configuration, automation, and integration strategies. Proven experience integrating Salesforce with external systems via RESTful APIs, MuleSoft, and External Objects. Familiar with API design patterns, data modeling, and secure data exchange practices. Strong focus on maintainable, testable, reusable code following SOLID principles and version control standards. Experience with Flosum or similar tools for deployment, versioning, and CI/CD automation. Skilled in producing clear technical documentation, design specifications, and system diagrams. Experienced in Agile/Scrum environments using Jira, Confluence, and Microsoft Teams. Proficient in writing user stories, acceptance criteria, and use cases translating business needs into technical solutions. Strong analytical and problem-solving skills for complex systems and integrations. Excellent communication and collaboration skills across distributed, cross-functional teams. Demonstrates adaptability, learning agility, and autonomy in dynamic, evolving environments. Promotes a collaborative, inclusive, and growth-minded culture focused on continuous improvement. Must be U.S.-based with reliable high-speed internet and able to work effectively in a remote environment. Please send your resume and salary requirements for immediate consideration Capstone Consulting is an EEO employer. 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