Capital One

Compensation

Full Description

Strategic Customer Development Sr. Manager - Business Cards & Payments (Remote-Eligible) Job Title: Strategic Customer Development Sr. Manager - Business Cards & Payments (Remote-Eligible) Level: Sr. Manager Location: Supporting teams in Central and Mountain time zones At Capital One, we think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one that reaches fifty+ millions of consumers. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaborations and delivers great consumer experiences. Do you believe in helping others achieve incredible goals and become better versions of themselves? In Capital One's Business Cards and Payments group, you will find a leadership culture that rewards such a spirit. We believe in unlocking the power of people and equipping you to do great things! We are looking for like-minded people who can share our passion for success. As a Market Leader on the Strategic Customer Development Team, you will be responsible for designing the strategy and go-to market plans for the Strategic Customer Development Team. You will initially be responsible for a team of 7-8 Strategic Customer Development Managers. Early on you will be responsible for the oversight, management, coaching and development of a team of field based Strategic Customer Development Managers who will be focused on helping Commercial Card Customers as they onboard and engage with our latest product enhancements. Long term your associates will be leading program management and customer lifecycle (both commercial and small business customers) to help clients realize the full value of their Capital One Card Program, with a strong focus on driving spend realization. Your team will partner directly with business owners and AP managers to ensure meaningful value creation for our clients. You and your team will partner across the internal value chain to create a seamless and beautiful experience for our clients. Responsibilities: • Develop strategy and execution plan for successful customer relationships • Initially lead a team of 7 Strategic Customer Development Managers, each of whom will manage a book of relationships • Test new concepts and influence build out of the Strategic Customer Development job function • Create and foster a dynamic Customer Development culture and assist the team in achieving their goals • Participate in both strategic and tactical planning processes with leadership to manage risk as well as drive growth • Coach and develop associates, providing direction for the team and managing overall performance • Manage overall workflow of team and monitor comprehensive portfolio metrics to identify opportunities and trends • Lead the team to deliver superior results while providing an outstanding customer experience • Build and maintain relationships with various partner teams within Capital One to create strong partnerships with key focus on vendor outreach and the overall client experience • Prepare and deliver team updates to leadership • Ensure that all customer and prospect interactions are conducted in accordance with Capital One legal and compliance and regulatory guidelines Our Ideal Candidate will have: • Exceptional people management skills with focus on coaching and development • Demonstrated abilities to build relationships and influence across a wide range of levels both internally and with clients • Hands on experience in sales and/or client management and the ability to deliver a superior client experience • Strong verbal and written communication skills - over the phone (Zoom), in writing and in person • Creative thinker willing to go outside of their lane • Incredibly organized and process oriented with strong attention to detail • Strong professional presence • Working understanding of performance metrics • Makes sound independent decisions, and demonstrates sound judgment to seek senior support or expertise when needed • Strong business acumen Capital One is open to hiring a Remote Employee for this opportunity. Basic Qualifications: • At least 5 years of experience in client or customer facing role • At least 3 years of sales management experience or at least 3 years of peer coaching experience Preferred Qualifications: • Bachelor's Degree or military experience • 7+ years of experience in client facing role • 3+ years of experience supporting business credit card products At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Sales Territory: $155,300 - $177,200 for CML Card Client Development Senior Manager Remote (Regardless of Location): $155,300 - $177,200 for CML Card Client Development Senior Manager Plano, TX: $155,300 - $177,200 for CML Card Client Development Senior Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).