Capital One

Compensation

Full Description

Job Title: Senior Manager, Production Support Company Overview: Capital One is a leading financial services company committed to using technology and data to transform the banking experience. Since launching our first credit card in 1994, we have been pioneers in innovation, delivering personalized solutions to millions of customers. Our culture fosters collaboration, continuous learning, and a passion for excellence. Role Overview: As the Senior Manager of Production Support, you will lead a dynamic team responsible for ensuring the stability and performance of Capital One's software applications. Your role is critical in managing incident response, driving continuous improvement, and collaborating across teams to deliver seamless customer experiences. What You'll Do: - You will lead and mentor a high-performing production support team to ensure timely resolution of incidents. - You will develop and implement strategies to improve system reliability and reduce downtime. - You will collaborate with engineering, operations, and business teams to identify root causes and implement preventive measures. - You will oversee incident management processes, ensuring clear communication and documentation. - You will analyze production metrics to identify trends and opportunities for improvement. - You will drive automation initiatives to streamline support workflows and enhance efficiency. - You will manage vendor relationships and coordinate third-party support when necessary. - You will foster a culture of continuous learning and operational excellence within your team. What You Bring: - 7+ years of experience in production support or IT operations, with at least 3 years in a leadership role. - Strong knowledge of software development lifecycle, incident management, and ITIL practices. - Experience with cloud platforms (AWS, Azure, or Google Cloud) and modern monitoring tools. - Excellent problem-solving skills and the ability to manage high-pressure situations. - Strong communication and interpersonal skills to collaborate effectively across teams. - Proven ability to lead and develop technical teams in a fast-paced environment. Bonus Points If You Have: - Experience in the financial services industry or with large-scale enterprise applications. - Familiarity with DevOps practices and automation tools like Jenkins, Ansible, or Terraform. - Certifications such as ITIL, PMP, or AWS Certified Solutions Architect. - Experience working in a fully remote or distributed team environment. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer flexible remote work options to support work-life balance. - We offer opportunities for professional growth and continuous learning. - We offer a collaborative and inclusive company culture. - We offer access to cutting-edge technology and innovation initiatives. Ready to Apply? Submit your resume and cover letter through our Capital One careers portal. We look forward to learning how your skills and experience can contribute to our team’s success.