Capital One

Compensation

Full Description

Job Title: Senior Manager, Production Support Company Overview: Capital One is a leading financial services company committed to using technology and data to transform the banking experience. Since launching its first credit card in 1994, Capital One has been at the forefront of innovation, delivering personalized solutions to millions of customers nationwide. Our culture fosters creativity, collaboration, and continuous learning. Role Overview: As the Senior Manager of Production Support, you will lead a dynamic team responsible for ensuring the stability and performance of Capital One's software applications. Your role is critical in managing incident response, driving continuous improvement, and collaborating across teams to deliver seamless customer experiences. What You'll Do: - You will lead and mentor a high-performing production support team to ensure timely resolution of incidents. - You will develop and implement strategies to improve system reliability and reduce downtime. - You will collaborate with engineering, QA, and product teams to identify and resolve root causes of production issues. - You will oversee incident management processes, including communication and escalation protocols. - You will analyze production metrics and generate reports to inform leadership and guide decision-making. - You will drive continuous improvement initiatives to enhance support workflows and automation. - You will manage vendor relationships and coordinate third-party support when necessary. - You will ensure compliance with security and regulatory requirements in production environments. What You Bring: - 7+ years of experience in production support or IT operations, with at least 3 years in a leadership role. - Strong knowledge of software development lifecycle, incident management, and ITIL practices. - Experience with cloud platforms such as AWS or Azure and monitoring tools like Splunk or New Relic. - Excellent communication and interpersonal skills to lead cross-functional teams. - Proven ability to manage high-pressure situations and prioritize effectively. - Bachelor's degree in Computer Science, Information Technology, or a related field. Bonus Points If You Have: - Experience in the financial services industry or with large-scale enterprise applications. - Familiarity with Agile and DevOps methodologies. - Certifications such as ITIL, PMP, or AWS Certified Solutions Architect. - Experience with automation tools and scripting languages like Python or PowerShell. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer comprehensive health, dental, and vision insurance plans. - We offer generous paid time off and parental leave policies. - We offer professional development opportunities and tuition reimbursement. - We offer a collaborative culture that values innovation and diversity. Ready to Apply? To join our team as a Senior Manager, Production Support, please submit your resume and cover letter through the Capital One careers website. We look forward to learning how your expertise can contribute to our mission of delivering exceptional customer experiences.