Senior Customer Service Coordinator – Bilingual, Spanish, Collections
Compensation
$35K - 45K a year
Responsibilities
Provide customer service and support, handle complaints and escalations, investigate concerns, and improve processes.
Requirements
High school diploma or equivalent, 3+ years customer service experience, bilingual Spanish-English, and preferred financial and collections experience.
Full Description
Job Description: • Provide exceptional customer service and support for customers • Advocate for customers and problem solve issues • Handle complaints and escalated situations • Investigate customer concerns and create process improvements • Support other customer service advocates and provide feedback • Demonstrate effective listening, questioning, and call control Requirements: • High School Diploma, GED, or equivalent certification • At least 3 years of Customer Service or Call Center experience • At least 1 year of experience using Google Suite or Microsoft Office • Bilingual in Spanish and English • Preferred: At least 4 years of Customer Service or Call Center experience • Preferred: At least 1 year of experience in the Financial Industry • Preferred: At least 1 year of Collections experience Benefits: • Day 1 coverage for Medical, Dental, Vision and Prescriptions • Flexible Spending Accounts • Life and Disability Insurance • Mental wellness support • 401K and Stock Purchase Plan • Flexible schedule options • Paid time off • Paid training and development • Tuition reimbursement • Backup childcare
This job posting was last updated on 10/22/2025
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