Capgemini

Compensation

Full Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.About the Job You're Considering The Program Manager will lead high‑impact initiatives across the Commerce and Omni‑Channel ecosystem within the Hospitality and Cruise industries, focusing on digital commerce transformation, guest experience enhancement, and modernization of on‑property and onboard technologies. This role is responsible for driving end‑to‑end delivery of programs that unify digital and physical guest interactions spanning booking engines, mobile apps, loyalty platforms, property and shipboard systems, and partner channels; to create seamless, revenue‑generating, guest‑centric journeys. Program Managers collaborates closely with Product, Engineering, Operations, Revenue Management, Guest Experience, Marketing, and Commercial teams to shape and execute multi‑year roadmaps. These initiatives strengthen revenue performance, streamline hotel and fleet operations, and elevate digital and on‑site guest experiences across properties and ships.   Individual will be responsible for overseeing cross‑functional workstreams, manages risks and dependencies, ensures clear communication with stakeholders, and drives alignment across diverse teams including corporate, property-level, and shipboard stakeholders. They apply deep knowledge of hospitality and cruise operations to guide program decisions and ensure solutions meet the unique needs of global hospitality environments. Through strong leadership, structured delivery, and outcome‑focused execution, the Managing Project Manager ensures programs meet their objectives and deliver measurable business and guest‑experience impact.   Your role:  Lead major hospitality or cruise commerce initiatives and ensure delivery, stakeholder engagement, and performance outcomes. Translate business needs across bookings, loyalty, mobile, onboard purchasing, digital journeys, and property operations into clear program deliverables. Drive programs through discovery, requirements, solution design, delivery coordination, readiness, and transition. Define the roadmap for commerce and omni channel initiatives across bookings, digital experience, loyalty, payments, and on property or onboard interactions. Lead cross functional efforts involving reservation systems, POS updates, digital ordering, service platforms, and mobile check in, check out, embarkation, and disembarkation. Align product, engineering, operations, revenue management, marketing, and property or shipboard teams on goals and priorities. Oversee multiple workstreams to ensure quality, compliance, and alignment across properties or fleet locations. Provide executive visibility into status, risks, dependencies, decisions, and program health. Apply deep knowledge of hotel and cruise operations including guest services, dining, retail, spa, casino, and revenue management. Lead integration across mobile apps, booking engines, loyalty platforms, CRM, PMS, POS, RMS, CRS, kiosks, call centers, onboard systems, and partner channels. Support modernization of core hospitality and cruise systems and enable unified commerce experiences. Manage relationships with vendors, system integrators, brand teams, franchise owners, shipboard leaders, and property management. Facilitate executive briefings, workshops, and program communications. Ensure stakeholder expectations are clear, consistently managed, and achieved through strong communication and delivery leadership. Your Skills and Experience Bachelors Degree  8 to 12 + years of program or project management experience, within hospitality, cruise, travel, retail, or global commerce environments. Demonstrated success delivering large scale digital commerce or omni channel initiatives. Strong understanding of hospitality and cruise operational systems including PMS, CRS, POS, RMS, loyalty and CRM platforms, and onboard experience systems. Proven ability to lead complex, multi stakeholder enterprise programs across both technical and operational domains. Exceptional communication, executive level presentation, and leadership capabilities. Strong analytical, organizational, and problem solving skills. Experience with cloud based commerce, booking, or guest experience platforms such as Oracle Hospitality, Agilysys, Shiji, NCR, Amadeus, Sabre, Salesforce Commerce, or Adobe Commerce. PMP, PgMP, Agile or Scrum certifications preferred. Experience within multi property hotel portfolios, cruise lines, branded hospitality groups, or global travel organizations. The base compensation range for this role in the posted location is: $101,300 - $250,640 Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.   Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:  Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.   Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.  We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States.  http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law   Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.