Canon U.S.A., Inc.

Compensation

Full Description

Job Title: Field Service Technician I Company Overview: Canon U.S.A., Inc. is a leading provider of innovative imaging solutions, dedicated to delivering high-quality products and exceptional customer service. With a strong presence in the U.S. market, Canon is committed to advancing technology and supporting its customers with reliable and efficient service. Role Overview: As a Field Service Technician I, you will play a crucial role in maintaining and repairing Canon's imaging equipment, ensuring customers receive timely and effective support. This entry-level position is ideal for individuals passionate about technical problem-solving and customer service. What You'll Do: - You will diagnose and repair Canon imaging products at customer sites. - You will provide exceptional customer service by addressing client concerns promptly and professionally. - You will perform routine maintenance and inspections to prevent equipment failures. - You will document service activities and maintain accurate records. - You will collaborate with the technical support team to resolve complex issues. - You will manage service parts inventory and order replacements as needed. - You will adhere to safety protocols and company policies during all service calls. What You Bring: - You have 1-2 years of experience in field service or technical support roles. - You possess strong mechanical and electrical troubleshooting skills. - You have excellent communication and interpersonal abilities. - You are comfortable working independently and managing your schedule. - You hold a valid driver’s license and have reliable transportation. Bonus Points If You Have: - Experience with Canon products or similar imaging technology. - Technical certifications related to electronics or mechanical repair. - Familiarity with customer relationship management (CRM) software. - Ability to read and interpret technical manuals and schematics. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive work environment that values teamwork and innovation. - We offer company-provided tools and resources to help you succeed. - We offer paid time off and employee wellness programs. Ready to Apply? To join our team as a Field Service Technician I, please submit your resume and cover letter through our official Canon U.S.A. careers website. We look forward to hearing from you!