Canon U.S.A., Inc.

Compensation

Full Description

Job Title: Field Service Technician I Company Overview: Canon U.S.A., Inc. is a global leader in imaging solutions, dedicated to delivering innovative products and services that empower businesses and individuals. With a strong commitment to quality and customer satisfaction, Canon has established itself as a trusted brand in the technology industry. Role Overview: As a Field Service Technician I, you will play a crucial role in maintaining and repairing Canon's imaging equipment, ensuring customers receive prompt and effective service. This entry-level position is ideal for individuals passionate about technology and customer support, looking to grow their technical skills in a dynamic environment. What You'll Do: - You will diagnose and repair Canon imaging products at customer sites to minimize downtime. - You will provide exceptional customer service by addressing client concerns and explaining technical issues clearly. - You will perform routine maintenance and inspections to ensure equipment operates efficiently. - You will document service activities accurately using company systems. - You will collaborate with the technical support team to resolve complex issues. - You will manage service parts inventory and order replacements as needed. - You will adhere to safety protocols and company policies during all service calls. - You will participate in ongoing training to stay current with new technologies and products. What You Bring: - Minimum of 1-2 years of experience in field service or technical support roles. - Strong mechanical and electrical troubleshooting skills. - Excellent communication and interpersonal abilities. - Ability to work independently and manage time effectively. - Valid driver's license and willingness to travel to customer locations. Bonus Points If You Have: - Experience with Canon products or similar imaging equipment. - Technical certifications related to electronics or mechanical repair. - Familiarity with diagnostic software and tools. - Bilingual skills to support diverse customer base. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer company-provided tools and resources to perform your job effectively. - We offer flexible scheduling to promote work-life balance. Ready to Apply? Please submit your resume and cover letter through the Canon U.S.A., Inc. careers portal. We look forward to learning how you can contribute to our team and help us deliver exceptional service to our customers.