Canon U.S.A., Inc.

Compensation

Full Description

Job Title: Field Service Technician I Company Overview: Canon U.S.A., Inc. is a leading provider of innovative imaging solutions, dedicated to delivering high-quality products and exceptional customer service. With a strong presence in the U.S. market, Canon is committed to advancing technology and supporting its customers with reliable and efficient service. Role Overview: As a Field Service Technician I, you will play a crucial role in maintaining and repairing Canon’s imaging equipment, ensuring customers receive prompt and effective technical support. This entry-level position is ideal for individuals passionate about technology and customer service, looking to grow their skills in a dynamic environment. What You'll Do: - You will diagnose and repair Canon imaging equipment at customer sites to minimize downtime. - You will provide exceptional customer service by addressing technical issues promptly and professionally. - You will perform routine maintenance and inspections to ensure equipment operates at peak performance. - You will document service activities accurately and communicate effectively with customers and team members. - You will collaborate with the technical support team to resolve complex issues. - You will stay updated on product knowledge and technical training to enhance your skills. - You will manage service parts inventory and ensure timely availability for repairs. What You Bring: - Minimum of 1 year experience in field service or technical support, preferably with imaging or electronic equipment. - Strong troubleshooting and problem-solving skills with a technical aptitude. - Excellent communication and interpersonal skills to interact with customers. - Ability to work independently and manage time effectively in a field environment. - Valid driver’s license and willingness to travel within the assigned territory. Bonus Points If You Have: - Experience with Canon products or similar imaging technology. - Technical certifications related to electronics or field service. - Familiarity with service management software and mobile tools. - Bilingual abilities to support diverse customer base. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and technical training. - We offer a supportive work environment that values teamwork and innovation. - We offer company vehicle and necessary tools to perform your job effectively. - We offer paid time off and employee wellness programs. Ready to Apply? To join our team as a Field Service Technician I, please submit your resume and cover letter through our official Canon U.S.A. careers website. We look forward to hearing from you and exploring how you can contribute to our continued success.