Canon U.S.A., Inc.

Compensation

Full Description

Job Title: Field Service Technician I Company Overview: Canon U.S.A., Inc. is a leading provider of innovative imaging solutions, committed to delivering high-quality products and exceptional customer service. With a strong presence in the U.S. market, Canon focuses on advancing technology and supporting its customers with reliable and efficient service. Role Overview: As a Field Service Technician I, you will play a crucial role in maintaining and repairing Canon’s imaging equipment, ensuring customers receive timely and effective support. This entry-level position is ideal for individuals passionate about technical problem-solving and customer service. What You'll Do: - You will diagnose and repair Canon imaging products at customer sites. - You will provide exceptional customer service by addressing client concerns promptly and professionally. - You will perform routine maintenance and inspections to prevent equipment failures. - You will document service activities accurately and maintain detailed records. - You will collaborate with the technical support team to resolve complex issues. - You will manage parts inventory and ensure availability for repairs. - You will adhere to safety protocols and company policies during all service calls. - You will participate in ongoing training to stay current with product updates and technology. What You Bring: - You have 1-2 years of experience in field service or technical support roles. - You possess strong mechanical and electrical troubleshooting skills. - You have excellent communication and interpersonal abilities. - You are comfortable working independently and managing your schedule. - You hold a valid driver’s license and have a clean driving record. - You are proficient with basic computer applications and service management software. Bonus Points If You Have: - Experience with Canon products or similar imaging equipment. - Technical certifications related to electronics or mechanical repair. - Prior experience in customer-facing technical roles. - Ability to read and interpret technical manuals and schematics. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and career advancement. - We offer a supportive work environment with ongoing training and development. - We offer company vehicle and necessary tools to perform your job effectively. - We offer paid time off and employee wellness programs. Ready to Apply? Submit your resume and cover letter through our official Canon U.S.A. careers page. We look forward to welcoming you to our team!