Canon U.S.A., Inc.

Compensation

Full Description

Job Title: Field Service Technician I Company Overview: Canon U.S.A., Inc. is a global leader in imaging solutions, dedicated to delivering innovative products and exceptional customer service. With a strong commitment to quality and technology, Canon supports a diverse range of industries including healthcare, business, and consumer markets. Role Overview: As a Field Service Technician I, you will play a crucial role in maintaining and repairing Canon's imaging equipment, ensuring customers receive timely and effective technical support. This entry-level position is ideal for individuals passionate about technology and customer service, looking to grow their career in a dynamic environment. What You'll Do: - You will diagnose and repair Canon imaging equipment at customer sites. - You will provide exceptional customer service by addressing technical issues promptly. - You will perform routine maintenance and inspections to prevent equipment failures. - You will document service activities and maintain accurate records. - You will collaborate with the technical support team to resolve complex issues. - You will manage parts inventory and order replacements as needed. - You will adhere to safety protocols and company policies during all service calls. - You will participate in ongoing training to stay current with new technologies. What You Bring: - Minimum of 1 year experience in field service or technical support roles. - Basic knowledge of mechanical and electronic systems. - Strong problem-solving skills and attention to detail. - Excellent communication and customer service abilities. - Ability to work independently and manage time effectively. - Valid driver’s license and willingness to travel to customer locations. Bonus Points If You Have: - Experience with Canon products or similar imaging equipment. - Technical certifications related to electronics or mechanical repair. - Familiarity with diagnostic tools and software. - Bilingual skills to support diverse customer base. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer company-provided tools and resources to perform your job effectively. - We offer flexible scheduling to promote work-life balance. Ready to Apply? Please submit your resume and cover letter through the Canon U.S.A., Inc. careers portal. We look forward to welcoming you to our team!